
Inbound Customer Service Representative
3 weeks ago
Job Opportunity: Inbound Customer Service Representative (UK Campaign)
Are you a customer-focused individual looking for an exciting career opportunity? We're seeking passionate candidates to join our team as Inbound Customer Service Representatives for our UK campaign.
Location: Saidpur Road, Rawalpindi.
Position: Inbound Customer Service Representative
Salary Package: 60,000 PKR Basic
Shift Timing: Rotational
Job Responsibilities:
- Handle incoming customer inquiries and resolve issues promptly and professionally.
- Provide exceptional customer service via phone, email, and chat channels.
- Ensure accurate and efficient data entry and record-keeping.
- Collaborate with team members to achieve customer satisfaction goals.
- Stay up-to-date with product knowledge and industry trends.
- Strong communication skills in English (UK accent preferred).
- Excellent problem-solving abilities and a customer-centric approach.
- Previous customer service experience is a plus.
- Ability to adapt to rotational shift schedules.
- Competitive salary package with a 60,000 PKR basic.
- Opportunities for career growth and advancement.
- Comprehensive training and ongoing support.
- A dynamic and inclusive work environment.
Smart Connect Communication is an equal opportunity employer. We encourage candidates of all backgrounds to apply.Job Specification
- Empathy
- Problem-Solving Skills
- Product/Service Knowledge
- Time Management
- Professionalism
- Teamwork
- Accuracy and Attention to Detail
- Cultural Sensitivity
- Conflict Management
- Resilience
- Compliance and Security Awareness
- Sales and Upselling Skills (if applicable)
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