Manager ITSM

1 week ago


Lahore, Punjab, Pakistan Virtual Force Inc. Full time

We are seeking a talented Manager for IT Service Management (ITSM) to join our team in Lahore, Punjab, Pakistan.

Responsibilities:
  1. Oversee and optimize IT service management processes and practices
  2. Manage and improve incident, problem, change, and release management processes
  3. Lead and develop the ITSM team, ensuring high performance and continuous improvement
  4. Collaborate with stakeholders to align ITSM strategies with business objectives
  5. Implement and maintain ITIL best practices across the organization
  6. Monitor and report on key performance indicators (KPIs) for IT services
  7. Manage vendor relationships and contracts related to ITSM tools and services
Qualifications:
  1. Bachelor's degree in Information Technology, Computer Science, or related field
  2. Minimum 8 years of experience in IT Service Management
  3. Strong knowledge of ITSM tools and technologies
  4. Excellent leadership and team management skills
  5. Strong analytical and problem-solving abilities
  6. Excellent communication and interpersonal skills
Requirements:
  1. Proven experience in managing ITSM processes in a medium to large-scale organization
  2. Proven track record of implementing and managing automation solutions within Microsoft 365 ecosystem.
  3. Proficiency in ITSM tools such as ServiceNow, BMC Remedy, or similar platforms
  4. Experience in NOC (Network Operations Control) and SOC (Security Operations Control)
  5. Strong understanding of IT infrastructure and operations
  6. Ability to work in a fast-paced, dynamic environment
  7. Willingness to work flexible hours when required

This is your chance to be part of a team that's shaping the future of technology. Apply now to take your ITSM career to the next level

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