
ITSM Team Lead
1 week ago
This is an exciting opportunity to lead the IT Service Management function and contribute to the success of our organization.
Job Summary:As an ITSM Manager, you will be responsible for optimizing IT service management processes and practices, leading and mentoring the ITSM team, and collaborating with stakeholders to align ITSM strategies with business objectives and goals.
Key Accountabilities:- Process optimization and improvement
- Incident, problem, change, and release management
- Team leadership and mentoring
- Stakeholder collaboration and alignment
- ITIL best practice implementation and maintenance
- KPI monitoring and reporting
- Vendor relationship management
- Bachelor's degree in Information Technology or Computer Science
- Minimum 8 years of IT Service Management experience
- Proficiency in ITSM tools and technologies
- Automation solution implementation and management experience
- NOC and SOC experience
- Strong understanding of IT infrastructure and operations
- Leadership, team management, analytical, and problem-solving skills
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