ITSM Process Optimization Specialist

1 week ago


Lahore, Punjab, Pakistan beBee Careers Full time

The role of an ITSM Manager involves overseeing IT service management processes and practices, ensuring seamless delivery of IT services to meet business needs.

Main Responsibilities:
  • Process optimization and improvement
  • Incident, problem, change, and release management
  • Team leadership and mentoring
  • Stakeholder collaboration and alignment
  • ITIL best practice implementation and maintenance
  • KPI monitoring and reporting
  • Vendor relationship management
Essential Qualifications:
  • Bachelor's degree in Information Technology or Computer Science
  • Minimum 8 years of IT Service Management experience
  • Proficiency in ITSM tools and technologies
  • Automation solution implementation and management experience
  • NOC and SOC experience
  • Strong understanding of IT infrastructure and operations
  • Leadership, team management, analytical, and problem-solving skills

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