Bilingual Customer Service Representative

2 weeks ago


Islamabad, Islamabad, Pakistan NCRI Solutions Full time

Job Title: Bilingual Customer Service Representative (English & French)

Location: I/9-3 Islamabad

Work Arrangement: Onsite / Remote / Hybrid (Flexible Options Available)

About NCRI:

NCRI is a premier Canadian business process outsourcing provider, delivering innovative solutions in customer experience management, human resources, digital marketing, software development, accounts receivable management, and IT-enabled services (ITES) since 2008. With a global presence across the Middle East, North America, and Asia, NCRI partners with Fortune 500 companies and SMEs to enhance operational efficiency, productivity, and profitability.

About the Role:

We are seeking a fluent English & French speaker to join our Customer Service team. You will assist customers with inquiries, complaints, and technical support across multiple channels (phone, email, chat). This role offers flexibility—choose to work fully onsite, fully remote or hybrid

Key Responsibilities:

  • Provide professional, friendly support in English and French via phone, email, and live chat.
  • Resolve customer issues related to orders, billing, accounts, and product/service inquiries.
  • Document interactions accurately in the company's CRM system.
  • Meet performance targets (response time, customer satisfaction, resolution rate).
  • Collaborate with team members and other departments to escalate complex cases.

Requirements:

  • Fluent in English & French
  • 1+ years of customer service experience (preferred but not required for entry-level).
  • Strong problem-solving skills and patience in handling customer concerns.
  • Reliable internet connection and a quiet workspace for remote work.
  • Tech-savvy with experience in CRM tools.
#J-18808-Ljbffr

  • Islamabad, Islamabad, Pakistan beBee Careers Full time

    **The Role:**We are seeking a Bilingual Customer Support Specialist to join our team. As a Bilingual Customer Support Specialist, you will provide customer support via phone, email, and live chat in English and French.This role requires strong communication skills, problem-solving abilities, and patience when dealing with customer concerns.**Key...


  • Islamabad, Islamabad, Pakistan beBee Careers Full time

    Job DescriptionWe are seeking a skilled and bilingual Customer Service Executive to join our team. The ideal candidate will be fluent in both English and Spanish, possessing exceptional communication skills in both languages.Key Responsibilities:Manage the front desk reception, greeting patients and visitors warmly and professionally.Schedule appointments...


  • Islamabad, Islamabad, Pakistan Allure Digital Full time

    Customer Service Representative (Spanish)Customer Service Representative (Spanish)5 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Direct message the job poster from Allure DigitalHR Executive @ Allure Digital | xNayatel | Talent Acquisition | People & CultureCompany DescriptionAllure Digital is an IT...


  • Islamabad, Islamabad, Pakistan Misix LLC Full time

    Misix LLC is a Business Process Outsourcing center established in 2015, dedicated to being a market leader in providing high-quality customer service for all clients. The company emphasizes building strong customer relationships and offers top-notch customer support for valuable customers.Role DescriptionThis is a full-time Customer Service Representative...


  • Islamabad, Islamabad, Pakistan Skyline Equity Group Full time

    Skyline Equity Group is a customer service and lead generation outsourcing company specializing in the US real estate market. The company's focus is on delivering high-quality communication, reliable customer support, and effective sales solutions to drive business growth.Role DescriptionThis is a full-time on-site Customer Service Representative role...


  • Islamabad, Islamabad, Pakistan MAKJ International Group Full time

    Customer Service Representative MAKJ International Group, Pakistan This is a full-time, on-site Customer Service Representative role. The individual will be responsible for managing a high volume of outbound calls, answering customer questions, providing insights and directions, and assisting with purchasing. The successful candidate must be able to memorize...


  • Islamabad, Islamabad, Pakistan Callwave Outsource Full time

    Welcome to Callwave Outsource, a company specializing in streamlining taxi service operations. We offer call handling, ride dispatching, 24/7 support, and customized solutions for taxi businesses. Our vision is to empower taxi companies by managing backend operations, allowing them to focus on delivering excellent services to their customers.Role...


  • Islamabad, Islamabad, Pakistan Astronergy Ltd Full time

    This is a full-time on-site role for a Customer Service Representative at Astronergy Ltd. The role involves providing customer support, ensuring customer satisfaction, managing customer service, and enhancing the overall customer experience. The position is located in Islāmābād, Pakistan.Company DescriptionWe suggest you enter details here.Role...


  • Islamabad, Islamabad, Pakistan Smart Resource Full time

    Customer Service Representative Responsibilities:Maintaining a positive, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer...


  • Islamabad, Islamabad, Pakistan Textar Technologies Full time

    Job DescriptionThe primary role of the customer service representative is to interact with customers to address their concerns, answer their questions, and assist them with their needs. A customer service representative will often make quotations, answer customer phone calls and emails, and respond to customers' questions and concerns.Job...