Senior Customer Service Lead

2 weeks ago


Saddar Town, Pakistan beBeeManagement Full time 6,000,000 - 12,000,000
Customer Support Manager

The role of the Customer Support Manager involves overseeing the customer support team to provide top-notch service to our customers.

Key Responsibilities:
  • Answering inquiries and offering assistance to potential and current customers
  • Coordinating daily tasks as per clients' requirements/complaints
  • Providing resolutions via email for client complaints in a timely manner
  • Maintaining Daily Reports of Sales and Performance
  • Maximizing sale-in percentages through effective customer support calls
  • Upselling and cross-selling during product discussions with customers
  • Meeting or exceeding monthly, quarterly, and annual customer support team goals
  • Demonstrating excellent verbal and written communication skills
  • Utilizing knowledge base and training materials to resolve customer concerns
  • Engaging in cold calling to corporate clients and following up on leads
Requirements:
  • Leadership abilities
  • Fluency in English, both spoken and written
  • Able to comprehend and adhere to procedures and advice from customers


  • Saddar Town, Pakistan beBeeLeadership Full time 800,000 - 1,500,000

    Job OpportunityA Customer Service Manager is responsible for overseeing a team of customer service representatives, focusing on delivering exceptional experiences and driving sales growth.Main ResponsibilitiesLead a team of customer support agentsFoster a positive work environment and promote teamworkKey Skills and QualificationsExcellent communication and...


  • Saddar Town, Pakistan beBeeCustomerService Full time 145,000 - 185,000

    Customer Service Representatives are key players in providing exceptional service to customers. We seek a highly skilled and friendly Customer Service Representative to join our team at a leading company.This is a full-time opportunity that allows you to work from home, offering flexibility and convenience. You will be responsible for handling inbound and...


  • Saddar Town, Pakistan EMINENT4U Full time

    Customer Service Specialists / Call Center For Booking & Retention AgentsI'm looking forward to connect with Customer Service Specialists/Call Center Agents/ Booking & Retention agents with 1 - 2 years of International experience in Customer Services Department with excellent communication skills.Salary Starting from 50K up to 70K, commensurate with...


  • Saddar Town, Pakistan beBeeleadership Full time $45,000 - $60,000

    Job OverviewThis is a senior role that involves leading and managing the customer support team to deliver exceptional service.Responsibilities include overseeing day-to-day operations, developing strategies for improvement, and mentoring junior staff members.The ideal candidate should possess excellent leadership and communication skills, as well as the...


  • Saddar Town, Pakistan Ark Global Full time

    Required Call Center Agent for Spectrum Sales and Billing:Are you a motivated and charismatic individual who excels at building relationships and closing deals? We have an exciting opportunity for you to become a part of our team as a Spectrum Sales Agent at Ark Global. As a Sales Agent, you'll be at the forefront of connecting customers with the...


  • Saddar Town, Pakistan beBeeCustomerService Full time 600,000 - 1,200,000

    Job Opportunity:This is an exciting opportunity for a motivated and enthusiastic individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for handling inbound calls and emails in a professional manner, resolving customer inquiries and requests, and ensuring strong customer...


  • Saddar Town, Pakistan beBeeCustomer Full time 500,000 - 700,000

    Key Sales Position AvailableWe are seeking a professional sales and customer service representative to join our growing business.The ideal candidate will be able to confidently handle sales and support calls, providing accurate information and exceptional customer service.Responsibilities:Answer inbound customer inquiries via calls and text messagesProvide...


  • Saddar Town, Pakistan beBeeCustomerSupport Full time 800,000 - 1,200,000

    Job Title: Customer Support SpecialistThe role of a Customer Support Specialist is to deliver exceptional customer experiences by acting as a liaison between customers and clients, assisting with inquiries, issues, new orders, service delivery requirements, billing, and other queries.Key Responsibilities:Interact with customers to provide and process...


  • Saddar Town, Pakistan beBeeCustomerSupport Full time 600,000 - 1,000,000

    Job SummaryA high-level Call Center Manager oversees a team of customer support professionals to achieve exceptional results. The ideal candidate possesses strong leadership skills, excellent communication abilities, and extensive experience in managing large volumes of inbound and outbound calls.About This RoleThe ideal candidate will be responsible...


  • Saddar Town, Pakistan Human Resource Diversity Full time

    Head Of Customer Service - Restaurant Human Resource Diversity, Pakistan The candidate will head the customer service department of the restaurant.Responsibilities include ensuring utmost customer satisfaction.The candidate will develop strategies to improve customer satisfaction.Job SpecificationThe candidate should have previous experience and expertise in...