Operations Team Leader

7 days ago

Islamabad, Islamabad, Pakistan Finleap Financial Services (Private) Limited Full time

Key Responsibilities

  • Manage daily operations, including merchant onboarding, transaction processing, settlements, and repayment tracking.
  • Facilitate the customer application process on field
  • Monitor and resolve operational bottlenecks, system errors, and payment failures.
  • Serve as the operational point of contact for partner merchants.
  • Coordinate with merchants for reconciliation, dispute resolution, and process improvements.
  • Collaborate with risk teams to implement credit approval workflows and fraud prevention measures.
  • Monitor repayment performance, delinquencies, and default trends.
  • Ensure all operations comply with Regulatory Framework, consumer protection laws, and data privacy requirements.
  • Work closely with customer support teams to resolve escalated customer issues.
  • Track operational KPIs such as TAT (Turnaround Time), transaction success rates, delinquency rates, and merchant satisfaction.
  • Generate and present performance reports to senior management.
  • Identify trends and recommend process automation or optimization opportunities.

Key Skills & Competencies

  • Strong understanding of product (Offline & Online), consumer lending, or payment operations.
  • Knowledge of credit lifecycle management, KYC/AML processes, and regulatory compliance.
  • Analytical mindset with proficiency in Excel, data analysis tools, and reporting dashboards.
  • Excellent problem-solving skills with a process improvement orientation.
  • Strong stakeholder management and communication skills.
  • Ability to thrive in a fast-paced fintech environment.

Qualifications & Experience

  • Bachelor's degree in Business Administration, Finance, Economics, or related field (Master's preferred).
  • Experience in offline product-based installment verification is highly desirable.
  • Familiarity with Off-Line & API-based system integrations and payment processing platforms.

KPIs

  • Transaction processing accuracy and turnaround time.
  • Delinquency and default rate management.
  • Operational cost efficiency.
  • Compliance and audit success rate.
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