
Customer Service Manager
2 weeks ago
- Understand client expectations & deliver finest service delivery.
- Ensure end-to-end solution to the satisfaction of Corporate client.
- Engages RM, Product Sales, Operations Partners and other key internal stakeholders to solve client's day to day account & transactional related issue and queries with the agreed SLA while maintaining highest quality standards.
- Daily interaction and activity coordination with all units of the Bank that contributes direct or indirectly to the business objectives and goals.
- Coordinate with operations to define resolution / process changes / workflows to improve service levels and document the same.
Key Result Areas
- Ensuring SLAs are met and Highest quality standards are ensured
- Client satisfaction
- Close Rapport with Business & relevant stakeholders
- Team player
Knowledge, Skills and Experience
- Complete understanding of back office processes vital to structure a seamless solution and appropriate customer service.
- Ability to analyze root of problems and ability to track problem resolution
- University graduate preferable with prior experience of min 5 years in Cash , Payments and operations is a must
- Additional 3 years of experience in Corporate Customer service / client facing role
- Exceptional communication skills with complete command over spoken and written English. Arabic advantageous
- CRM knowledge
Seniority level
- Associate
Employment type
- Full-time
Job function
- Customer Service
Industries
- Banking
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