Customer Service Manager

2 weeks ago


Karachi, Sindh, Pakistan Mashreq Full time
Responsibilities
  • Understand client expectations & deliver finest service delivery.
  • Ensure end-to-end solution to the satisfaction of Corporate client.
  • Engages RM, Product Sales, Operations Partners and other key internal stakeholders to solve client's day to day account & transactional related issue and queries with the agreed SLA while maintaining highest quality standards.
  • Daily interaction and activity coordination with all units of the Bank that contributes direct or indirectly to the business objectives and goals.
  • Coordinate with operations to define resolution / process changes / workflows to improve service levels and document the same.


Key Result Areas
  • Ensuring SLAs are met and Highest quality standards are ensured
  • Client satisfaction
  • Close Rapport with Business & relevant stakeholders
  • Team player


Knowledge, Skills and Experience
  • Complete understanding of back office processes vital to structure a seamless solution and appropriate customer service.
  • Ability to analyze root of problems and ability to track problem resolution
  • University graduate preferable with prior experience of min 5 years in Cash , Payments and operations is a must
  • Additional 3 years of experience in Corporate Customer service / client facing role
  • Exceptional communication skills with complete command over spoken and written English. Arabic advantageous
  • CRM knowledge


Seniority level
  • Associate


Employment type
  • Full-time


Job function
  • Customer Service


Industries
  • Banking
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