Account Services Representative

2 days ago

Islamabad, Islamabad, Pakistan Transcend Insurance Solutions Full time
Overview

Account Services Representative – Personal Lines — Hybrid | Full-Time

We are looking for a Personal Lines Account Services Representative to join our growing team in Islamabad. In this full-time, on-site role, you will serve as a vital extension of U.S.-based insurance agencies, supporting their day-to-day personal lines operations with accuracy, professionalism, and a proactive mindset.

You'll be handling a wide variety of tasks that help agencies retain clients, stay compliant, and maintain smooth operations — all while ensuring policyholders receive timely and effective service.

Key Responsibilities
  • Quoting & Comparisons — Generate accurate and competitive quotes; summarize and present coverage options to agency teams.
  • Policy Endorsements — Process policy updates and changes using carrier portals or agency management systems (AMS).
  • Renewal Management — Coordinate upcoming renewals by preparing necessary documentation and ensuring timely client follow-up.
  • Remarketing Incoming Renewals — Review expiring policies to ensure competitive pricing and coverage; re-shop when appropriate.
  • Non-Renewal Follow-up — Investigate non-renewals, communicate with clients, and assist in securing alternative coverage options.
  • Underwriting Communication — Work directly with underwriters to obtain clarifications, submit documents, and get approvals.
  • Billing & Payments — Handle billing questions, process payments, and resolve account discrepancies.
  • Client Communication — Answer client emails, make follow-up calls, and ensure satisfaction throughout the service process.
  • AMS Updates — Maintain accurate records and activity logs in the agency's management system.
  • Cancellation Management — Process cancellations from initiation through completion while coordinating with clients and carriers.
  • Replacement Cost Estimations (RCEs) — Assist in creating accurate property replacement cost estimates and related documentation.
Requirements
  • Strong written and verbal English communication skills
  • Prior experience in customer service, ideally in the insurance industry
  • Solid knowledge of personal lines insurance (home, auto, etc.)
  • Proficiency with AMS platforms and carrier portals is a plus
  • Strong organizational and time management abilities
  • Ability to handle multiple tasks and priorities in a fast-paced environment
  • Professionalism, attention to detail, and a client-first mindset
  • Relevant certifications or coursework in insurance or finance are beneficial
Why Work With Transcend Insurance?
  • Be part of a growing company that supports professional development
  • Get exposure to U.S. insurance operations and technology
  • Join a supportive, collaborative team environment
  • Contribute meaningfully to the success of real insurance agencies across the U.S.

Ready to grow your career in insurance with a company that values both performance and people?

Submit your resumes to info@transcendins.co

Apply now and become a key part of the Transcend team.

#InsuranceJobs #CustomerService #RemoteStaffing #InsuranceCareers #PakistanJobs #CSR #PersonalLines #TranscendInsurance #AccountRepresentative #InsuranceSupport


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