Account Services Representative

5 days ago

Islamabad, Islamabad, Pakistan Transcend Insurance Solutions Full time $70,000 - $120,000 per year

Account Services Representative – Personal Lines

Hybrid |
Full-Time

Company Description

At
Transcend Insurance
, our mission is simple: empower independent insurance agencies across the U.S. by delivering reliable, high-quality
remote Customer Service Representative (CSR)
support that aligns with their needs.

We provide scalable virtual staffing solutions that allow agencies to streamline operations, grow confidently, and deliver exceptional customer experiences — even in today's fast-evolving insurance landscape.

Role Overview

We are looking for a
Personal Lines Account Services Representative
to join our growing team in Islamabad. In this full-time, on-site role, you will serve as a vital extension of U.S.-based insurance agencies, supporting their day-to-day personal lines operations with accuracy, professionalism, and a proactive mindset.

You'll be handling a wide variety of tasks that help agencies retain clients, stay compliant, and maintain smooth operations — all while ensuring policyholders receive timely and effective service.

Key Responsibilities


Quoting & Comparisons

Generate accurate and competitive quotes; summarize and present coverage options to agency teams.


Policy Endorsements

Process policy updates and changes using carrier portals or agency management systems (AMS).


Renewal Management

Coordinate upcoming renewals by preparing necessary documentation and ensuring timely client follow-up.


Remarketing Incoming Renewals

Review expiring policies to ensure competitive pricing and coverage; re-shop when appropriate.


Non-Renewal Follow-up

Investigate non-renewals, communicate with clients, and assist in securing alternative coverage options.


Underwriting Communication

Work directly with underwriters to obtain clarifications, submit documents, and get approvals.


Billing & Payments

Handle billing questions, process payments, and resolve account discrepancies.


Client Communication

Answer client emails, make follow-up calls, and ensure satisfaction throughout the service process.


AMS Updates

Maintain accurate records and activity logs in the agency's management system.


Cancellation Management

Process cancellations from initiation through completion while coordinating with clients and carriers.


Replacement Cost Estimations (RCEs)

Assist in creating accurate property replacement cost estimates and related documentation.

Requirements

  • Strong written and verbal
    English communication skills
  • Prior experience in
    customer service
    , ideally in the
    insurance industry
  • Solid knowledge of
    personal lines insurance
    (home, auto, etc.)
  • Proficiency with
    AMS platforms
    and carrier portals is a plus
  • Strong
    organizational and time management
    abilities
  • Ability to handle multiple tasks and priorities in a fast-paced environment
  • Professionalism, attention to detail, and a client-first mindset
  • Relevant
    certifications or coursework
    in insurance or finance are beneficial

Why Work With Transcend Insurance?

  • Be part of a growing company that supports professional development
  • Get exposure to U.S. insurance operations and technology
  • Join a supportive, collaborative team environment
  • Contribute meaningfully to the success of real insurance agencies across the U.S.

Ready to grow your career in insurance with a company that values both performance and people?

Submit your resumes to

Apply now and become a key part of the Transcend team.

InsuranceJobs #CustomerService #RemoteStaffing #InsuranceCareers #PakistanJobs #CSR #PersonalLines #TranscendInsurance #AccountRepresentative #InsuranceSupport

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