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Company Description
ICT - Institute of Corporate and Taxation specializes in Professional Development within the corporate taxation and law domain. The institute emphasizes practical, real-world application through comprehensive expert hands-on training and coaching programs for professionals. Our mission is to equip professionals with the skills and knowledge needed to excel in their careers.
Role Description
This is a full-time, on-site role located in Islamabad for a Customer Service Representative. The Customer Service Representative will handle day-to-day tasks such as addressing customer inquiries, providing exceptional customer support, ensuring customer satisfaction, and managing customer experiences. Responsibilities also include resolving customer issues promptly and accurately to maintain high levels of customer satisfaction.
Qualifications
- Experience in Customer Service, Customer Support, and Customer Satisfaction
- Skills in managing Customer Experience and working as Customer Service Representatives
- Excellent written and verbal communication skills
- Strong problem-solving and multitasking abilities
- Ability to work effectively within a team and independently
- Experience in handling high-volume calls and emails
- Bachelor's degree in Business Administration, Communications, or related field is preferred
