Customer Service Management In Tourism

4 weeks ago

Islamabad, Islamabad, Pakistan Institute of Contemporary Studies Full time
Overview

The Institute of Contemporary Studies, located in Rawalpindi, is a leader in holistic, career-driven education within the hospitality industry. We are looking for a dynamic Customer Service Manager with a minimum of 2 years of experience to ensure exceptional service and customer satisfaction in our tourism sector.

Responsibilities
  • Oversee and manage customer service operations in the tourism department.
  • Train and mentor staff to deliver superior customer experiences.
  • Handle customer inquiries and resolve complaints promptly and effectively.
  • Collaborate with other departments to enhance service delivery.
  • Analyze customer feedback and implement improvements.
Job Specification
  • Strong interpersonal and communication skills.
  • Proficient in conflict resolution and problem-solving.
  • Knowledge of hospitality and tourism trends.
  • Ability to work under pressure and manage a team.
  • Customer-focused mindset with a passion for service excellence.

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