Receptionist

4 weeks ago

Karachi, Sindh, Pakistan LMKR Full time

We are looking for a courteous and customer-focused Front Desk & Guest Relations Officer with 2-3 years of experience in a similar role. The successful candidate will be responsible for delivering outstanding service, handling inquiries, and ensuring a seamless and positive experience for all guests and visitors. Strong interpersonal skills, a polished professional appearance, and the ability to effectively manage front desk operations and guest relations are essential for this position.

Job Responsibilities:

  • Welcome and greet guests and visitors with a warm and professional demeanor.
  • Maintain a neat and organized front desk area.
  • Answer phone calls and direct inquiries to the appropriate departments or personnel.
  • Process guest requests for wake-up calls, additional amenities, and transportation services.
  • Maintain a log of guest interactions and provide feedback to management for service improvement.
  • Collaborate with housekeeping and maintenance staff to ensure smooth operations.
  • Receive incoming mail and promptly distribute it to the relevant receiver.
  • Maintain an accurate and up-to-date record of both incoming and outgoing emails.
  • Handle scheduling and booking of meetings.
  • Provide comprehensive administrative support for activities related to overall office administration.

Required Skills:

  • Exceptional interpersonal and communication skills.
  • Ability to work with diverse teams and senior management.
  • Proficiency in using front desk software and office equipment.
  • Customer-focused with a strong commitment to providing outstanding service.
  • Strong problem-solving and decision-making abilities.
  • Well-groomed and professional appearance.
  • Ability to remain calm and courteous in high-pressure situations.
  • Excellent multitasking and time management skills.
  • Adaptability and flexibility to handle various tasks.
  • Strong attention to detail and accuracy.

Experience:

  • Minimum: 2-3 years
  • Preferred: Prior experience in guest relations/front desk operations or administrative roles is preferred

Education/Qualification:

  • Preferred: Master's degree

Location:

Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Administrative
Industries
  • IT Services and IT Consulting
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