Manager Operations

3 days ago


Shalimar Tehsil, Pakistan WORK Full time
Overview

Join to apply for the Manager Operations role at WORK.

Responsibilities
  • Oversee inbound and outbound call center activities.
  • Monitor and review phone calls to ensure quality service and compliance with policies and best practices.
  • Prepare and present weekly and monthly sales reports to the Management.
  • Coach team members by transferring expert knowledge to boost their skills.
  • Identify operational issues and suggest improvements.
  • Manage and motivate the customer sales representatives to hit KPIs and metrics.
  • Experience across multiple campaigns (Solar, Health insurance, DME, Final Expense, and Medicare) is an added advantage.
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Management
  • Manufacturing
Industries
  • Insurance

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