Client Account Manager

3 weeks ago

Islamabad, Islamabad, Pakistan IKONIC Full time
Position Title: Client Account Manager
Timings: 4:00pm - 1:00am
Department: Business Development
Location: Ikonic, Plot # 176, Korang Road, near Rahat Bakers, I-10/3, Islamabad

About Us:
IKONIC is a US-based IT company headquartered in Miami, Florida, serving clients globally for over 9 years. We're known for building scalable digital solutions and high-performing product teams. Innovation, ownership, and outcomes are core to how we work.

Position Purpose:
We are currently seeking talented and driven individual to join our team as Client Account Manager for US clientele. The candidates should possess a minimum of 2 plus years of experience in the service industry with multiple client accounts. Exceptional communications skills are paramount for this role.

Education & Professional Qualification:
  • Degree(s)/Major(s): Bachelor or Masters in a relevant field from a reputed local/foreign University.
  • Certification(s): Not mandatory, but certification in a relevant field is a plus.
Experience:
  • 2+ years of relevant experience with US account management.
  • Experience with the service industry would be a plus.

Responsibilities:
  • Serve as the primary point of contact for assigned client accounts, owning the relationship from onboarding through ongoing delivery and retention.
  • Monitor and ensure client satisfaction throughout the service lifecycle — proactively identifying friction points and resolving concerns before they escalate.
  • Coordinate closely with internal delivery and project management teams to align resourcing, timelines and priorities with client expectations.
  • Conduct regular client check-ins and strategic business reviews to assess satisfaction, gather feedback, and provide updates on performance and delivery progress.
  • Collaborate with Sales and Executive Leadership to identify opportunities for account expansion (upsell and cross-sell), including additional developers or new service areas.
  • Maintain a pulse on account health, usage patterns and relationship status to ensure retention and long-term success.
  • Proactively track contract renewals and ensure timely discussions and adjustments to scope or team composition as needed.
  • Identify "white space" and develop tailored growth plans per client recommending staffing additions or specialized services that align with their roadmap.
  • Act as the client's advocate by sharing their feedback, concerns, and suggestions with internal teams to help us improve our services.
  • Work with satisfied clients to get referrals or ask if they're open to sharing their story for a testimonial or case study.
  • Log and maintain accurate, up-to-date client records, notes and reports in internal systems (CRM, reporting dashboards, etc.)

Requirements
  • Bachelor's degree in Business, Communications, or related field — or equivalent practical experience. (CS background is a plus).
  • Excellent written and verbal English communication skills — must be fluent and professional for US client interaction.
  • Proven experience managing international (especially US-based) clients in a service-based or tech environment
  • 3+ years of experience in client account management, customer success, or related roles — ideally within IT services, staffing, or consulting environments.
  • Prior experience in a fast-paced, high-growth technology services or staff augmentation company.
  • Proven ability to build trust and rapport with senior client stakeholders, including CTOs, Engineering Managers, and Project Leads
  • Strong communication and interpersonal skills, with the ability to manage expectations, deliver difficult news diplomatically, and maintain professionalism at all times.
  • Familiarity with developer staffing models and understanding of how technical teams operate within client environments is a strong plus.
  • Experience collaborating across departments, particularly with delivery/project management, technical recruiters, and leadership teams
  • Ability to manage multiple accounts simultaneously and prioritize competing client needs.
  • Strong attention to detail with excellent follow-through on commitments and communications.
  • A growth mindset and curiosity to learn about client industries, challenges, and how our services can continuously evolve to serve them better.

Benefits
  • EOBI
  • Provident Fund
  • Medical Health Insurance
  • Accommodation
  • Annual Leaves
  • Casual leaves
  • Sick Leaves
  • Bereavement Leaves
  • Marriage Leaves
  • Paternity Leaves
  • Maternity Leaves
  • Recreational area for in-house games

Why Should You Join IKONIC?

At IKONIC, we believe in providing opportunities to all its employees, which is why our job comes with a variety of challenging assessments meant to catapult your career to the next level. This is made evident with our offerings such as:
  • A growth mindset through the help of experienced and helpful Mentors. Ikonic is made up of passionate individuals who aim to support each other in their training as well as day-to-day tasks.
  • A Dynamic Environment where we focus on encouraging initiatives, promoting agility and creating a work/life balance. We know the value you bring in, and we aim to nurture it.
  • Market Competitive Compensation based upon your professional qualifications and skill set.
  • As an Equal employment opportunity provider. All employment associated decisions are based on an individual's merit.

Note: Above goals and job descriptions are indicative and subject to change.


#J-18808-Ljbffr

  • Client Account Manager

    2 weeks ago

    Islamabad, Islamabad, Pakistan Ikonicsolution Full time

    Ikonic, Plot # 176, Korang Road, near Rahat Bakers, I-10/3, Islamabad, Pakistan | Posted on 07/18/2025Country PakistanJob DescriptionPosition Title: Client Account ManagerTimings: 4:00pm - 1:00amDepartment: Business DevelopmentAbout Us:IKONIC is a US-based IT company headquartered in Miami, Florida, serving clients globally for over 9 years. We're known for...

  • US Client Account Manager Position

    5 days ago

    Islamabad, Islamabad, Pakistan beBeeClient Full time 8,000,000 - 12,000,000

    Are you a strategic leader with excellent communication skills?About the RoleWe seek a seasoned professional to manage high-profile client accounts in the US.This individual will serve as the primary point of contact, owning relationships from onboarding through ongoing delivery and retention.The ideal candidate will possess exceptional written and verbal...

  • Account Manager

    2 weeks ago

    Islamabad, Islamabad, Pakistan iVolve Technologies Full time

    Join to apply for the Account Manager role at iVolve TechnologiesJoin to apply for the Account Manager role at iVolve TechnologiesGet AI-powered advice on this job and more exclusive features.DescriptionAccount Managers liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to...

  • Client Relationship Manager

    5 days ago

    Islamabad, Islamabad, Pakistan beBeeNegotiation Full time 8,000,000 - 15,000,000

    About the RoleWe are seeking a highly skilled professional to manage our client relationships and drive business growth.Manage client accounts, overseeing the development of effective consumer contact strategies and media plans to address creative, logistical, and technical challenges.Closely collaborate with various departments to monitor project timelines,...

  • Account Manager

    3 weeks ago

    Islamabad, Islamabad, Pakistan Teamo Full time

    Account Manager & Cold Calling RepresentativeAccount Manager & Cold Calling RepresentativeGet AI-powered advice on this job and more exclusive features.Direct message the job poster from TeamoStrategic HR Leader | Global Talent Acquisition (Tech & Non-Tech) | Hiring Backend Developers | Employer Branding | HR Analytics | Policy Development…Job...

  • Client Relationship Manager

    2 weeks ago

    Islamabad, Islamabad, Pakistan beBeeAccount Full time $80,000 - $150,000

    Job OverviewWe are seeking a skilled professional to serve as the primary point of contact for assigned client accounts.This role involves owning the relationship from onboarding through ongoing delivery and retention, ensuring seamless execution of service lifecycle.Collaboration with internal teams is crucial to align resourcing, timelines, and priorities...

  • Client Support Manager

    1 week ago

    Islamabad, Islamabad, Pakistan Afiniti Full time

    Bachelors, Masters (Computer Science) Technical Education PreferredResponsible for smooth resolution of all Company related issues at CLIENT site.Required to work with SID, Engineering and other teams to ensure issues/errors are resolved in a timely manner.Resolve problems by working as a contact person between Company and our clients, coordinating with GD...

  • Client Relationship Manager

    5 days ago

    Islamabad, Islamabad, Pakistan beBeeCustomer Full time 7,000,000 - 9,000,000

    Job Description:">We are seeking a highly skilled Customer Success Manager to join our team. This individual will be responsible for owning the full customer life cycle post-sales, from onboarding to renewals and upsells.">The ideal candidate will serve as the primary point of contact for clients, building strong relationships and ensuring they gain maximum...

  • Senior Client Development Manager

    5 days ago

    Islamabad, Islamabad, Pakistan beBeeDigital Full time $350,000 - $500,000

    Business Growth SpecialistThis role involves effectively managing client relationships, coordinating marketing initiatives, and serving as the primary liaison with key stakeholders. The Business Growth Specialist will also oversee regular assessments of business development activities and initiatives.Key Responsibilities:Develop in-depth knowledge of...

  • Junior Client Success Manager

    4 days ago

    Islamabad, Islamabad, Pakistan CareCloud Full time

    Get AI-powered advice on this job and more exclusive features.Direct message the job poster from CareCloudHR Officer | Talent Acquisition @carecloudJob Overview:The Junior Client Success Manager will support the Client Success team in delivering outstanding service to our clients. This role involves providing day-to-day support and helping to manage client...