Client Account Manager

18 hours ago

Islamabad, Islamabad, Pakistan IKONIC Full time
Position Title: Client Account Manager
Timings: 4:00pm - 1:00am
Department: Business Development
Location: Ikonic, Plot # 176, Korang Road, near Rahat Bakers, I-10/3, Islamabad

About Us:
IKONIC is a US-based IT company headquartered in Miami, Florida, serving clients globally for over 9 years. We're known for building scalable digital solutions and high-performing product teams. Innovation, ownership, and outcomes are core to how we work.

Position Purpose:
We are currently seeking talented and driven individual to join our team as Client Account Manager for US clientele. The candidates should possess a minimum of 2 plus years of experience in the service industry with multiple client accounts. Exceptional communications skills are paramount for this role.

Education & Professional Qualification:
  • Degree(s)/Major(s): Bachelor or Masters in a relevant field from a reputed local/foreign University.
  • Certification(s): Not mandatory, but certification in a relevant field is a plus.
Experience:
  • 2+ years of relevant experience with US account management.
  • Experience with the service industry would be a plus.

Responsibilities:
  • Serve as the primary point of contact for assigned client accounts, owning the relationship from onboarding through ongoing delivery and retention.
  • Monitor and ensure client satisfaction throughout the service lifecycle — proactively identifying friction points and resolving concerns before they escalate.
  • Coordinate closely with internal delivery and project management teams to align resourcing, timelines and priorities with client expectations.
  • Conduct regular client check-ins and strategic business reviews to assess satisfaction, gather feedback, and provide updates on performance and delivery progress.
  • Collaborate with Sales and Executive Leadership to identify opportunities for account expansion (upsell and cross-sell), including additional developers or new service areas.
  • Maintain a pulse on account health, usage patterns and relationship status to ensure retention and long-term success.
  • Proactively track contract renewals and ensure timely discussions and adjustments to scope or team composition as needed.
  • Identify "white space" and develop tailored growth plans per client recommending staffing additions or specialized services that align with their roadmap.
  • Act as the client's advocate by sharing their feedback, concerns, and suggestions with internal teams to help us improve our services.
  • Work with satisfied clients to get referrals or ask if they're open to sharing their story for a testimonial or case study.
  • Log and maintain accurate, up-to-date client records, notes and reports in internal systems (CRM, reporting dashboards, etc.)

Requirements
  • Bachelor's degree in Business, Communications, or related field — or equivalent practical experience. (CS background is a plus).
  • Excellent written and verbal English communication skills — must be fluent and professional for US client interaction.
  • Proven experience managing international (especially US-based) clients in a service-based or tech environment
  • 3+ years of experience in client account management, customer success, or related roles — ideally within IT services, staffing, or consulting environments.
  • Prior experience in a fast-paced, high-growth technology services or staff augmentation company.
  • Proven ability to build trust and rapport with senior client stakeholders, including CTOs, Engineering Managers, and Project Leads
  • Strong communication and interpersonal skills, with the ability to manage expectations, deliver difficult news diplomatically, and maintain professionalism at all times.
  • Familiarity with developer staffing models and understanding of how technical teams operate within client environments is a strong plus.
  • Experience collaborating across departments, particularly with delivery/project management, technical recruiters, and leadership teams
  • Ability to manage multiple accounts simultaneously and prioritize competing client needs.
  • Strong attention to detail with excellent follow-through on commitments and communications.
  • A growth mindset and curiosity to learn about client industries, challenges, and how our services can continuously evolve to serve them better.

Benefits
  • EOBI
  • Provident Fund
  • Medical Health Insurance
  • Accommodation
  • Annual Leaves
  • Casual leaves
  • Sick Leaves
  • Bereavement Leaves
  • Marriage Leaves
  • Paternity Leaves
  • Maternity Leaves
  • Recreational area for in-house games

Why Should You Join IKONIC?

At IKONIC, we believe in providing opportunities to all its employees, which is why our job comes with a variety of challenging assessments meant to catapult your career to the next level. This is made evident with our offerings such as:
  • A growth mindset through the help of experienced and helpful Mentors. Ikonic is made up of passionate individuals who aim to support each other in their training as well as day-to-day tasks.
  • A Dynamic Environment where we focus on encouraging initiatives, promoting agility and creating a work/life balance. We know the value you bring in, and we aim to nurture it.
  • Market Competitive Compensation based upon your professional qualifications and skill set.
  • As an Equal employment opportunity provider. All employment associated decisions are based on an individual's merit.

Note: Above goals and job descriptions are indicative and subject to change.


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