Junior Client Success Manager

4 weeks ago

Islamabad, Islamabad, Pakistan CareCloud Full time

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Job Overview:

The Junior Client Success Manager will support the Client Success team in delivering outstanding service to our clients. This role involves providing day-to-day support and helping to manage client relationships. The ideal candidate will be proactive, detail-oriented, enthusiastic about contributing to client success, and eager to develop their career in client success within the healthcare technology and revenue cycle management sector.

Key Responsibilities:

Client Support:

  • Help clients navigate our platform or service, addressing basic queries and providing necessary resources.
  • Monitor client accounts to ensure ongoing satisfaction and address any issues proactively.

Client Engagement:

  • Maintain regular communication with clients to check in on their satisfaction and progress.
  • Assist in scheduling and conducting client meetings, webinars, and reviews as directed by senior team members.
  • Support the resolution of client issues by gathering relevant information and coordinating with the appropriate internal teams.
  • Escalate complex issues to senior team members or technical support as needed.

Client Health Monitoring:

  • Monitor client usage and engagement metrics and provide regular updates to the Client Success Manager.
  • Help identify potential risks or opportunities for improvement in client interactions.

Documentation & Reporting:

  • Maintain accurate records of client interactions, feedback, and issues in the CRM system.
  • Assist in preparing reports and documentation for client reviews and internal meetings.

Process Improvement:

  • Contribute to the development and refinement of client success processes and procedures.
  • Provide feedback on client interactions and suggest improvements based on client feedback and observations.
  • Work closely with the Client Success team and other departments to ensure a cohesive approach to client management.
  • Participate in team meetings, training sessions, and professional development opportunities.

Qualifications:

  • Education: Bachelor's degree in Business, Healthcare Management, or related field is preferred.
  • Experience: 1-2 years of experience in a client support, customer success, or similar role, ideally within the medical software or healthcare industry. Familiarity with revenue cycle management processes is preferred.

Skills:

  • Strong communication and interpersonal skills, with the ability to build positive relationships with clients.
  • Basic problem-solving abilities and a proactive approach to addressing client needs.
  • Understanding of medical software and healthcare systems.
  • Proficiency in Microsoft Office Suite and familiarity with CRM systems.
  • Strong organizational skills and attention to detail.
Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
  • IndustriesIT Services and IT Consulting

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