Client Account Manager

Ikonic, Plot # 176, Korang Road, near Rahat Bakers, I-10/3, Islamabad, Pakistan | Posted on 07/18/2025

• Country Pakistan

Position Title: Client Account Manager

Timings: 4:00pm - 1:00am

Department: Business Development

About Us:

IKONIC is a US-based IT company headquartered in Miami, Florida, serving clients globally for over 9 years. We're known for building scalable digital solutions and high-performing product teams. Innovation, ownership, and outcomes are core to how we work.

Position Purpose:

We are currently seeking talented and driven individual to join our team as Client Account Manager for US clientele. The candidates should possess a minimum of 2 plus years of experience in the service industry with multiple client accounts. Exceptional communications skills are paramount for this role.

Education & Professional Qualification:

• Degree(s)/Major(s): Bachelor or Masters in a relevant field from a reputed local/foreign University.
  
• Certification(s): Not mandatory, but certification in a relevant field is a plus.
  

• 2+ years of relevant experience with US account management.
  
• Experience with the service industry would be a plus.
  

• Serve as the primary point of contact for assigned client accounts, owning the relationship from onboarding through ongoing delivery and retention.
  
• Monitor and ensure client satisfaction throughout the service lifecycle — proactively identifying friction points and resolving concerns before they escalate.
  
• Coordinate closely with internal delivery and project management teams to align resourcing, timelines and priorities with client expectations.
  
• Conduct regular client check-ins and strategic business reviews to assess satisfaction, gather feedback, and provide updates on performance and delivery progress.
  
• Collaborate with Sales and Executive Leadership to identify opportunities for account expansion (upsell and cross-sell), including additional developers or new service areas.
  
• Maintain a pulse on account health, usage patterns and relationship status to ensure retention and long-term success.
  
• Proactively track contract renewals and ensure timely discussions and adjustments to scope or team composition as needed.
  
• Identify "white space" and develop tailored growth plans per client recommending staffing additions or specialized services that align with their roadmap.
  
• Act as the client's advocate by sharing their feedback, concerns, and suggestions with internal teams to help us improve our services.
  
• Work with satisfied clients to get referrals or ask if they're open to sharing their story for a testimonial or case study.
  
• Log and maintain accurate, up-to-date client records, notes and reports in internal systems (CRM, reporting dashboards, etc.)
  
  

• Bachelor's degree in Business, Communications, or related field — or equivalent practical experience. (CS background is a plus).
  
• Excellent written and verbal English communication skills — must be fluent and professional for US client interaction.
  
• Proven experience managing international (especially US-based) clients in a service-based or tech environment
  
• 3+ years of experience in client account management, customer success, or related roles — ideally within IT services, staffing, or consulting environments.
  
• Prior experience in a fast-paced, high-growth technology services or staff augmentation company.
  
• Proven ability to build trust and rapport with senior client stakeholders, including CTOs, Engineering Managers, and Project Leads
  
• Strong communication and interpersonal skills, with the ability to manage expectations, deliver difficult news diplomatically, and maintain professionalism at all times.
  
• Familiarity with developer staffing models and understanding of how technical teams operate within client environments is a strong plus.
  
• Experience collaborating across departments, particularly with delivery/project management, technical recruiters, and leadership teams
  
• Ability to manage multiple accounts simultaneously and prioritize competing client needs.
  
• Strong attention to detail with excellent follow-through on commitments and communications.
  
• A growth mindset and curiosity to learn about client industries, challenges, and how our services can continuously evolve to serve them better.
  
• EOBI
  
• Provident Fund
  
• Medical Health Insurance
  
• Accommodation
  
• Casual leaves
  
• Paternity Leaves
  
• Maternity Leaves
  
• Recreational area for in-house games
  

At IKONIC, we believe in providing opportunities to all its employees, which is why our job comes with a variety of challenging assessments meant to catapult your career to the next level. This is made evident with our offerings such as:

• A growth mindset through the help of experienced and helpful Mentors. Ikonic is made up of passionate individuals who aim to support each other in their training as well as day-to-day tasks.
  
• A Dynamic Environment where we focus on encouraging initiatives, promoting agility and creating a work/life balance. We know the value you bring in, and we aim to nurture it.
  
• Market Competitive Compensation based upon your professional qualifications and skill set.
  
• As an Equal employment opportunity provider. All employment associated decisions are based on an individual's merit.