Sales Operations Business Analyst

24 hours ago

Islamabad, Islamabad, Pakistan Zones IT Solutions Full time

1 week ago Be among the first 25 applicants

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Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones – First Choice for IT.TM

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Operating in more than 120 countries, Zones specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. We leverage a robust portfolio and the highest certification levels from partners like Microsoft, Apple, Cisco, Lenovo, Adobe, and more. As a Minority Business Enterprise (MBE) with over 35 years of experience, we excel in building digital infrastructures that transform business operations. Follow Zones, LLC on Twitter @Zones, and on LinkedIn and Facebook.

Position Overview:

We are seeking a Sales Operations Business Analyst to join our Sales Operations team. This role involves gathering requirements, testing, and resolving issues related to system enhancements, primarily in Microsoft D365. You will work with tools like SQL Server, Hoovers/Dunn & Bradstreet, and ZoomInfo. The role requires collaboration with IT, Sales, and other teams to ensure business requirements are documented and met for user enablement.

You are ideal if you are detail-oriented, passionate about system functionality and process improvement, and thrive in a dynamic, fast-paced environment. If you aim to drive efficiency, implement sustainable improvements, and enjoy working collaboratively, this is a great opportunity.

Responsibilities:
  • Gather business requirements and translate them into functional specifications in collaboration with stakeholders.
  • Participate in User Acceptance Testing (UAT) and post-deployment testing to ensure timely delivery of features.
  • Administer key technology platforms, including managing company databases, updating information, and correcting data anomalies.
  • Conduct process analysis to identify inefficiencies and opportunities for improvement.
  • Support projects aimed at automating and enhancing processes through proactive analysis.
  • Create and maintain documentation for system functionalities and processes.
  • Act as a liaison between business stakeholders and technical teams to facilitate effective communication and solution delivery.
Qualifications:
  • Bachelor's degree in Business Administration, Operations, Management, or related field.
  • 3+ years of experience in high-tech industries, SaaS, sales operations, or similar roles.
  • Proficiency in advanced Microsoft Excel (Power Pivot, Power Query) and modeling; MS Access knowledge is a plus.
  • Experience with SQL, MDX queries, and Power BI; certifications preferred.
  • Understanding of Microsoft D365 CRM systems.
  • Experience with sales performance reporting and analytics.
  • Strong data analysis skills, including statistical testing and regression.
  • Organized, detail-oriented, and a self-starter with excellent communication skills.
Benefits:

At Zones, we offer a comprehensive benefits package including health insurance, life insurance, pension scheme, EOBI, free on-site food, gym access, and more. We promote an inclusive, diverse workplace and are committed to equal employment opportunity.

Additional Information:
  • Seniority level: Not Applicable
  • Employment type: Full-time
  • Job function: Business Development and Sales
  • Industries: Computer Hardware Manufacturing, Software Development, IT Services, and Consulting

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