Customer Support Specialist – ERP Systems

3 weeks ago

Karachi, Sindh, Pakistan iTack Solutions Full time
Customer Support Specialist – ERP Systems

iTack Solutions is seeking a highly skilled and client-focused Senior Customer Support Specialist with expertise in ERP systems. This role involves supporting ERP solutions, conducting live product demonstrations, translating client requirements into actionable steps for internal teams, and ensuring seamless implementation.

You will be responsible for client interactions — driving successful onboarding, building long-term relationships, and enhancing customer satisfaction.

Key Responsibilities:
  • Provide expert-level support for ERP-related queries.
  • Lead product walkthroughs and onboarding sessions tailored to client needs.
  • Gather and document client business requirements for system configuration.
  • Coordinate with internal teams to ensure client requirements are understood and met.
  • Assist in configuring ERP modules and participate in testing and rollout activities.
  • Manage support tickets proactively, ensuring resolution within SLA timelines.
  • Build long-term client relationships through professional communication.
  • Contribute to improving internal processes and client experience.
Required Qualifications:
  • Experience supporting or implementing ERP solutions such as Microsoft Dynamics, EfroTech, QuickBooks, or similar platforms covering accounting, inventory, HR, and payroll.
  • Strong understanding of ERP workflows and modules (Accounts, HR, Payroll, Inventory, etc.).
  • Excellent verbal and written communication skills.
  • Analytical skills to understand and resolve client issues effectively.
  • Experience managing multiple client accounts or tickets in a fast-paced environment.
Preferred Qualifications:
  • Bachelor's degree in Business, Accounting, IT, or related field.
  • Experience in ERP implementation or client-facing consulting roles.
  • Familiarity with tools like Jira, Freshdesk, HubSpot, or other CRM/support systems.
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Industries
  • IT Services and IT Consulting
#J-18808-Ljbffr

  • ERP Support Professional

    7 days ago

    Karachi, Sindh, Pakistan beBeeTechnical Full time

    Job Title: Technical Customer Support SpecialistWe are seeking a highly skilled Technical Customer Support Specialist to join our team.Provide level 1 and 2 technical support for ERP systems via phone, email, and chat.Diagnose system errors, bugs, and configuration issues.Support ERP deployments, patch fixes, and database configurations.Help clients with...

  • Technical Customer Support Specialist

    1 week ago

    Karachi, Sindh, Pakistan iTack Solutions Full time

    Technical Customer Support Specialist (ERP)Technical Customer Support Specialist (ERP)1 week ago Be among the first 25 applicantsiTack Solutions is hiring a Technical Customer Support Specialist to support our growing base of ERP clients. This role involves troubleshooting, resolving, and escalating technical and functional ERP issues while ensuring...

  • Customer Support and Implementation Specialist

    1 week ago

    Karachi, Sindh, Pakistan iTack Solutions Full time

    Customer Support and Implementation Specialist (Functional Consultant)Customer Support and Implementation Specialist (Functional Consultant)1 week ago Be among the first 25 applicantsDirect message the job poster from iTack SolutionsWe're looking for a proactive and technically sound Customer Support Specialist with experience in Odoo ERP (Inventory &...

  • Technical Customer Support Specialist

    3 weeks ago

    Karachi, Sindh, Pakistan iTack Solutions Full time

    Technical Customer Support Specialist (ERP)Get AI-powered advice on this job and more exclusive features.iTack Solutions is hiring a Technical Customer Support Specialist to support our growing base of ERP clients. This role involves troubleshooting, resolving, and escalating technical and functional ERP issues while ensuring high-quality client support.The...

  • Senior Customer Support Specialist

    4 weeks ago

    Karachi, Sindh, Pakistan iTack Solutions Full time

    Get AI-powered advice on this job and more exclusive features.Direct message the job poster from iTack SolutionsiTack Solutions is looking for a highly skilled and client-focused Senior Customer Support Specialist with proven expertise in ERP systems. This role plays a key part in delivering exceptional client service by supporting ERP solutions, conducting...

  • ERP Specialist

    3 weeks ago

    Karachi, Sindh, Pakistan OB Hospitality Group Full time

    4 days ago Be among the first 25 applicantsJob Title: ERP / IT Supervisor (Odoo ERP)Job Type: Full-TimeRole Summary:OB Hospitality Group (Café Aylanto's parent company) is seeking a highly skilled ERP / IT Coordinator with hands-on expertise in Odoo ERP This role will serve as the primary point of contact with our ERP implementation partner, ensuring smooth...

  • ERP Developers

    1 week ago

    Karachi, Sindh, Pakistan Mates World Full time

    ERP Developer Position at Mates WorldAbout Us: Mates World is a dynamic and forward-thinking company dedicated to integrating technology with business processes to drive efficiency and innovation. We are currently seeking a highly skilled ERP Developer with strong accounting expertise to join our team.Position: ERP DeveloperLocation: DHA Phase 2 Ext.,...

  • Customer Support Representative

    3 weeks ago

    Karachi, Sindh, Pakistan GATEWAY SYSTEMS Full time

    Gateway Systems is a global leader in software development and IT solutions, specializing in complex software projects and digital transformation. Our solutions span various sectors, including fleet management, GPS tracking, and comprehensive IT services. Our flagship product,Role DescriptionThis is a full-time on-site role in Karāchi for a Customer Support...

  • Customer Support Executive

    1 week ago

    Karachi, Sindh, Pakistan Gateway Systems Full time

    We are looking for an experienced and proactive Customer Support InCharge to manage our customer support operations within the fleet management industry. The ideal candidate will oversee a team ensuring that all client inquiries, issues, and requests related to fleet operations are addressed promptly and efficiently.This role requires a professional with...

  • Customer Support Specialist

    3 weeks ago

    Karachi, Sindh, Pakistan Roche Full time

    Get AI-powered advice on this job and more exclusive features.At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is...