Customer Service Resolutions Specialist

4 weeks ago

Lahore, Punjab, Pakistan The Children's Place Full time

Customer Service Resolutions Specialist page is loaded

Customer Service Resolutions SpecialistApply locations Corporate Office - Pakistan time type Full time posted on Posted 7 Days Ago job requisition id R000029275

Location:

Lahore,Job Summary:The Customer Service Resolutions Specialist will be responsible for responding to customer email and white mail inquiries about company marketing programs, website, store experience, product availability, and order status. This position will handle various back-office operational work including data entry, fulfillment, and returns processing among others. This position will provide support to Call Center associates on a real-time and follow-up basis, assisting with answering questions, and taking calls from the Contact Center associates. The Customer Service Resolutions Specialist will work to prevent and/or resolve customer issues with the goal of attaining 100% customer satisfaction, attain first contact resolution, and build customer loyalty and brand awareness by providing outstanding service.
Responsibilities:

Key Responsibilities

  • Respond to customer email and white mail inquiries about company marketing programs, website, store experience, product availability, and order status
  • Handle operational work including data entry, fulfillment, and returns processing among others
  • Answer questions on products
  • Handle and resolve issues, including escalated cases from Contact Center associates
  • Provide assistance to Contact Center associates, assisting them with FAQ, policies and procedures, and understanding workflow
  • Use a comprehensive understanding of company policies and services to handle all inquiries
  • Implement critical thinking skills and use due diligence to determine true customer needs
  • Maneuver through variety of on-line screen information to provide accurate and pertinent information to callers
  • Resolve all inbound customer inquiries (verbal and written), including outbound call follow up
  • Identify and respond to the needs of customers in a professional, courteous, and helpful manner
  • Identify opportunities for improving departmental process and procedures
  • Provide continuous feedback to call center providers
  • Answer questions and reviews regarding our products
  • Reply to Better Business Bureau and Attorney General Complaints
  • Respond to google customer reviews
  • Act as a subject matter expert for all company policies and procedures
  • Process work in a timely manner to meet and exceed customer expectations
  • Build strong relationship with third-party contact center providers

Skills and Competencies

  • Excellent verbal and written communication skills
  • Knowledge of principles and processes for providing outstanding customer service, including customer needs assessment, meeting quality standards for service, and evaluation of customer satisfaction
  • Ability to speak in front of large groups
  • Ability to handle difficult customers and situations with little direct supervision, illustrating outstanding influence, negotiation, and problem-solving skills
  • Outstanding all-around customer service skills
  • Outstanding time management and organizational skills
  • Flexibility in daily work needs; showing willingness to do what is necessary
  • Strong knowledge of brand and product lines
  • Proficient in Microsoft Office
  • Use of automated systems including working with computerized informational database
  • Ability to pass preliminary phone skills/computer keyboard testing
  • Ability to work in fast paced environment
  • Adherence to call monitoring/workstation confidentiality agreement

Education and Experience:

  • High school diploma required; bachelor's degree preferred
  • 3+ years of experience in a service position
Similar Jobs (1)Customer Service Resolutions Specialist-2locations Corporate Office - Pakistan time type Full time posted on Posted 7 Days Ago

Being a part of our team takes collaboration and hard work. We are seeking top talent who are eager to contribute to a high-performing team

We are proud to be the largest pure-play children's specialty apparel retailer inNorth America and continue to celebrate the success of our collection of brands, including The Children's PLACE, Gymboree, Sugar & Jade and PJ PLACE.

If you are eager to learn and work in a diverse, inclusive, fast-paced and engaging work environment, please review our current list of openings and apply today

#J-18808-Ljbffr

  • Service Oriented Customer Resolution Specialist

    2 weeks ago

    Lahore, Punjab, Pakistan beBeeCustomerSupport Full time 400,000 - 600,000

    We are seeking a dedicated Customer Support Specialist to provide exceptional service for our clients.Job OverviewThis is an exciting opportunity to join our dynamic team and make a meaningful contribution to customer satisfaction.Key ResponsibilitiesProvide timely and effective support to customers through various communication channels.Analyze and resolve...

  • Senior Customer Complaint Resolution Specialist

    6 days ago

    Lahore, Punjab, Pakistan beBeeInvestigation Full time 1,000,000 - 1,500,000

    Centralized Investigation LeadExpert investigators collaborate to resolve high-priority customer complaints, leveraging cross-functional coordination and strategic resolution.Manage end-to-end complaint resolution with integrated stakeholder engagement.Ensure timely and effective issue resolution for escalated cases.Conduct in-depth analysis of customer...

  • Customer Service Representative

    1 week ago

    Lahore, Punjab, Pakistan beBeeCustomer Full time 6,000,000 - 9,000,000

    Job Title: Customer Service SpecialistJob Description:We are seeking a highly motivated and result-driven individual to join our team as a Customer Service Specialist. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences through effective communication, problem-solving, and conflict...

  • Customer Service Representative

    7 days ago

    Lahore, Punjab, Pakistan WADIC Full time

    Join to apply for the Customer Service Representative role at WADICJoin to apply for the Customer Service Representative role at WADICJob Summary:We are seeking a dedicated and personableLocation: College Road, Lahore.Job Type: Full TimeJob Timing: Night Shift,9pm to 6am PKTJob Summary:We are seeking a dedicated and personable Customer Service Representative...

  • Customer Success Specialist

    3 hours ago

    Lahore, Punjab, Pakistan Service Prime Solution Full time

    We are seeking a motivated and professional Customer Success Specialist to join our remote team as a Solar Appointment Setter. In this role, you will be the first point of contact for potential clients interested in switching to solar energy. Your main responsibility will be to qualify leads and schedule appointments for our solar consultants.This is a...

  • Customer Service Specialist

    3 weeks ago

    Lahore, Punjab, Pakistan IRG Global Full time

    1 day ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Direct message the job poster from IRG GlobalIRG Global is a software and marketing company that excels in setting up new businesses both on-ground and online. We offer end-to-end solutions including software development, digital marketing, branding,...

  • Customer Service Expert

    1 week ago

    Lahore, Punjab, Pakistan beBeeCustomerService Full time 900,000 - 1,200,000

    Customer Service Representative Job SummaryThe role of the Customer Service Representative is to attract potential customers by answering product and service-related questions, suggesting relevant offerings, and ensuring high customer satisfaction.This position involves providing clear information about products, resolving customer complaints promptly and...

  • Technical Support and Customer Service Professional

    1 week ago

    Lahore, Punjab, Pakistan beBeeCustomer Full time $45,000 - $60,000

    Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to deliver exceptional customer service and technical support for our asset management software. This role involves resolving customer inquiries, diagnosing technical issues, and ensuring high levels of customer satisfaction through email, chat, and phone interactions.Key...

  • Customer Service Professional

    1 week ago

    Lahore, Punjab, Pakistan beBeeCustomer Full time 900,000 - 1,200,000

    About the RoleWe are seeking a skilled Customer Support Specialist to join our team. This individual will be responsible for providing exceptional customer service and support to clients via phone.Key ResponsibilitiesDeliver outstanding customer experiences through proactive communication and problem-solving skills.Convey interest in each customer through...

  • Customer Service Executive

    2 weeks ago

    Lahore, Punjab, Pakistan Moriox Shoes Full time

    Bachelor's degree in Business Administration, Communication, or a related field.Moriox seeks a skilled and enthusiastic Customer Service to join our team. The ideal candidate will be our valued customers' first point of contact, ensuring a seamless and pleasant experience through professional communication and problem-solving skills. If you are passionate...