Customer Success Specialist

2 weeks ago

Karachi, Sindh, Pakistan Digital Auxilius Full time 900,000 - 1,200,000 per year

Position:
Customer Success Specialist

Location:
[Onsite – Karachi]

Employment Type:
Full-time

About The Role
We are seeking a
Customer Success Specialist
with experience in
medical billing and insurance claims
to ensure seamless communication and support for our US-based clients. The role involves building strong relationships with healthcare providers, resolving billing/claims issues, and ensuring client satisfaction through proactive account management.

Key Responsibilities

  • Serve as the main point of contact for US healthcare clients regarding billing and insurance claim matters
  • Onboard new clients, explain processes, and provide training on billing/claims workflows
  • Manage client accounts by ensuring accurate submission and follow-up of insurance claims
  • Proactively monitor claim statuses, identify denials, and coordinate resolutions
  • Conduct regular check-ins with clients to address concerns and maintain satisfaction
  • Collaborate with internal billing, operations, and technical teams to resolve client issues
  • Track and report key performance metrics (claims processed, resolution rates, client satisfaction)
  • Escalate complex issues while ensuring timely updates to clients

Qualifications & Skills

  • Bachelor's degree in Business, Healthcare Administration, or related field (preferred)
  • 1–3 years of experience in medical billing, insurance claims, or US healthcare customer support
  • Strong knowledge of US healthcare insurance processes (EOBs, denials, AR follow-up, etc.)
  • Excellent communication skills with ability to speak fluently in English with a clear US accent (mandatory)
  • Strong problem-solving and client-handling skills
  • Ability to multitask and manage multiple client accounts effectively
  • Familiarity with billing software, EHR/EMR systems, and CRM tools is a plus

What We Offer

  • Competitive salary package with performance-based incentives
  • Opportunity to work with a growing healthcare solutions company
  • Professional training in US medical billing and claims management
  • Supportive and collaborative work environment
  • [Add perks: e.g., health insurance, remote flexibility, career growth opportunities]

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