Customer Success Specialist

3 days ago

Karachi, Sindh, Pakistan Digital Auxilius Full time $60,000 - $80,000 per year

Position:
Customer Success Specialist

Location:
[Onsite – Karachi]

Employment Type:
Full-time

About The Role
We are seeking a
Customer Success Specialist
with experience in
medical billing and insurance claims
to ensure seamless communication and support for our US-based clients. The role involves building strong relationships with healthcare providers, resolving billing/claims issues, and ensuring client satisfaction through proactive account management.

Key Responsibilities

  • Serve as the main point of contact for US healthcare clients regarding billing and insurance claim matters
  • Onboard new clients, explain processes, and provide training on billing/claims workflows
  • Manage client accounts by ensuring accurate submission and follow-up of insurance claims
  • Proactively monitor claim statuses, identify denials, and coordinate resolutions
  • Conduct regular check-ins with clients to address concerns and maintain satisfaction
  • Collaborate with internal billing, operations, and technical teams to resolve client issues
  • Track and report key performance metrics (claims processed, resolution rates, client satisfaction)
  • Escalate complex issues while ensuring timely updates to clients

Qualifications & Skills

  • Bachelor's degree in Business, Healthcare Administration, or related field (preferred)
  • 1–3 years of experience in medical billing, insurance claims, or US healthcare customer support
  • Strong knowledge of US healthcare insurance processes (EOBs, denials, AR follow-up, etc.)
  • Excellent communication skills with ability to speak fluently in English with a clear US accent (mandatory)
  • Strong problem-solving and client-handling skills
  • Ability to multitask and manage multiple client accounts effectively
  • Familiarity with billing software, EHR/EMR systems, and CRM tools is a plus

What We Offer

  • Competitive salary package with performance-based incentives
  • Opportunity to work with a growing healthcare solutions company
  • Professional training in US medical billing and claims management
  • Supportive and collaborative work environment
  • [Add perks: e.g., health insurance, remote flexibility, career growth opportunities]

Powered by JazzHR

RDKJx18lJ0

  • Customer Success Management Trainee SMB

    3 days ago

    Karachi, Sindh, Pakistan Customr Success Full time $40,000 - $60,000 per year

    Assist in onboarding new SMB clients and ensuring smooth implementation of services Build relationships with customers to understand their goals and success metrics Support the Customer Success team in resolving customer queries and concerns Monitor client usage patterns and identify opportunities for upselling or cross-selling Help...

  • Customer Success Specialist

    6 days ago

    Karachi, Sindh, Pakistan Digitalauxilius Full time

    OverviewPosition: Customer Success Specialist (Medical Billing & Insurance Claims)Location: Onsite – KarachiEmployment Type: Full-timeWe are seeking a Customer Success Specialist with experience in medical billing and insurance claims to ensure seamless communication and support for our US-based clients. The role involves building strong relationships with...

  • Customer Success Specialist

    2 weeks ago

    Karachi, Sindh, Pakistan Digital Auxilius Full time

    Position: Customer Success SpecialistLocation: [Onsite – Karachi]Employment Type: Full-timeAbout the RoleWe are seeking a Customer Success Specialist with experience in medical billing and insurance claims to ensure seamless communication and support for our US-based clients. The role involves building strong relationships with healthcare providers,...

  • Customer Success Specialist

    3 days ago

    Karachi, Sindh, Pakistan Digital Auxilius Full time $60,000 - $80,000 per year

    Position: Customer Success SpecialistLocation: [Onsite – Karachi]Employment Type: Full-time About the Role We are seeking a Customer Success Specialist with experience in medical billing and insurance claims to ensure seamless communication and support for our US-based clients. The role involves building strong relationships with healthcare providers,...

  • Customer Success Specialist

    3 days ago

    Karachi, Sindh, Pakistan PINNACLE ENTERPRISE Full time $60,000 - $80,000 per year

    Role Overview:As a Customer Success Specialist (VoIP Solutions Consultant), you'll lead camera-facing demonstrations of our technology products to C-level executives, business owners, and IT decision-makers. Beyond demos, you'll ensure client satisfaction by providing post-demo support and building lasting relationships to convert leads into loyal...

  • Customer Success Specialist

    4 days ago

    Karachi, Sindh, Pakistan UNAVAILABLE Full time

    Overviewibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist our U.S. based client's customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international...

  • Customer Success Management Trainee

    1 week ago

    Karachi, Sindh, Pakistan Trillium Information Security Systems Full time

    Customer Success Management Trainee - SMBDirect message the job poster from Trillium Information Security SystemsTalent Acquisition || HR Operations || MBA HR - Gold MedalistCompany DescriptionTrillium Information Security Systems (TISS) is a global leader in cybersecurity solutions and services, established in 2005. With nearly two decades of expertise,...

  • Customer Success Management Trainee

    3 days ago

    Karachi, Sindh, Pakistan Trillium Information Security Systems Full time 300,000 - 600,000 per year

    Company DescriptionTrillium Information Security Systems (TISS) is a global leader in cybersecurity solutions and services, established in 2005. With nearly two decades of expertise, TISS delivers advanced, scalable, and effective cybersecurity services to clients worldwide. With over 100 cybersecurity specialists and more than 400 certifications, TISS...

  • Customer Success Manager

    3 days ago

    Karachi, Sindh, Pakistan Spursol Full time $90,000 - $120,000 per year

    About the job Customer Success Manager We are seeking a strategic and process-driven Customer Success Manager (CSM) to design, implement, and optimize the processes that will shape and scale the Customer Success function. This role goes beyond managing customer relationships and involves establishing frameworks, tools, and best practices to enhance the...

  • Manager of Customer Success

    3 days ago

    Karachi, Sindh, Pakistan iTack Solutions Full time $60,000 - $80,000 per year

    iTack Solutions is a global leader in Health IT, providing advanced software solutions for healthcare organizations. Our mission is to streamline healthcare workflows, improve patient outcomes, and deliver top-tier customer support. We are looking for a Customer Success Team Lead to drive customer satisfaction, oversee software deployments, and ensure a...