Senior Billing Coordinator

3 weeks ago

Islamabad, Islamabad, Pakistan Zones Full time

Description

Position at Zones LLC.

Company Overview:

When it comes to IT solution providers, there are many choices. But for providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones - First Choice for IT.TM

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. As a Minority Business Enterprise (MBE) with over 35 years in business, Zones specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and holding top certifications from partners like Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones excels in building digital infrastructures that transform business operations. Follow Zones, LLC on Twitter @Zones, and on LinkedIn and Facebook.

Position Overview:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

What you'll do as a Senior Billing Coordinator:

Employees in this role are expected to use their independent judgment and demonstrate intellectual abilities in decision-making.

The following responsibilities are representative of the experience, knowledge, skills, and abilities required. Reasonable accommodations may be made for individuals with disabilities to perform these functions.

  • Process all relevant customer invoices daily with 100% accuracy.
  • Resolve and respond to all 'rejected' invoices promptly.
  • Maintain and reconcile accounts to ensure invoices are billed and paid as agreed.
  • Train and mentor new or junior team members and assist in resolving complex issues.
  • Prepare daily, weekly, or monthly spreadsheet billings accurately.
  • Process various forms of billing (paper, electronic, manual) as needed.
  • Provide daily departmental support and train junior staff.
  • Manage issues sent to the Credit email boxes, including communication with customers, Credit, and Sales teams.
  • Encourage customers to adopt electronic billing methods to reduce costs and prevent lost invoices.
  • Process invoices daily, researching and resolving issues by understanding systems and requirements, and communicating with customers and Sales.
  • Reconcile and maintain specific customer accounts, resolving issues, re-billing, and applying credits and payments as needed.
  • Handle emails related to tax-exempt credits, understanding state taxation, and coordinate with Sales and Tax Managers.

What you will bring to the team:

Education/Certification:

  • ACCA/MBA/BBA in Finance & Accounting or related field.

Required Experience:

  • 3-5 years in Credit/Collection/Billing roles, including senior support, with a focus on electronic billing and payment posting.
  • Advanced knowledge of billing systems and ERP software; experience with MS D365 (CE/FNO) is a plus.
  • Proficiency in MS Excel and other computer skills.
  • Ability to build positive relationships with customers and internal teams.
  • Excellent communication skills, especially email etiquette.
  • Strong organizational skills, ability to multitask, and attention to detail.
  • Ability to train and mentor junior staff and review team tasks for accuracy.

Zones offers a comprehensive benefits package including health insurance, life insurance, voluntary pension scheme, EOBI, meals, and gym access.

At Zones, we are committed to diversity and inclusion. We provide a dynamic environment for those passionate about innovation in IT, sales, engineering, or operations.

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