
Customer Relations Manager
1 week ago
Changan Auto Lahore is a leading automotive company dedicated to providing high-quality vehicles and exceptional customer service. As part of our commitment to excellence, we are seeking a dedicated and dynamic Customer Relations Officer to join our team and enhance our customer experience.
Education Required: Bachelor's Degree in Business Administration, Marketing, or a related field
Experience Required: 2-4 years in customer relations, customer service, or a related field in the automotive industry
Job Overview:
The Customer Relations Officer (CRO) will be responsible for managing and improving the overall customer experience. The role involves addressing customer inquiries, resolving complaints, and ensuring customer satisfaction. The CRO will work closely with various departments to provide timely and effective solutions to customer issues and contribute to the continuous improvement of our services.
Key Responsibilities:
- Customer Interaction:
- Act as the primary point of contact for customers, handling inquiries through phone, email, and in-person visits.
- Provide detailed information about Changan Auto's products, services, and policies.
- Address and resolve customer complaints in a timely and effective manner.
- Coordinate with relevant departments to ensure that issues are resolved promptly and satisfactorily.
- Customer Feedback:
- Gather and analyze customer feedback to identify areas for improvement.
- Communicate feedback to management and suggest actionable steps to enhance customer satisfaction.
- Relationship Management:
- Build and maintain strong relationships with customers to foster loyalty and repeat business.
- Follow up with customers after service or purchase to ensure satisfaction and address any further concerns.
- Documentation and Reporting:
- Maintain accurate records of customer interactions, complaints, and resolutions.
- Prepare regular reports on customer service activities, trends, and outcomes for management review.
- Work closely with the sales, service, and marketing teams to align customer service efforts with business goals.
- Participate in cross-functional meetings to discuss customer service strategies and improvements.
- Training and Development:
- Stay updated with the latest industry trends, products, and services offered by Changan Auto.
- Attend training sessions to enhance skills and knowledge in customer relations and automotive products.
Qualifications:
- Bachelor's Degree in Business Administration, Marketing, or a related field.
- 2-4 years of experience in customer relations, customer service, or a related role within the automotive industry.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in MS Office (Word, Excel, PowerPoint) and CRM software.
- Ability to work independently and as part of a team.
- Customer-oriented mindset with a passion for providing exceptional service.
Preferred Qualifications:
- Experience with automotive customer service or relations.
- Knowledge of Changan Auto products and services.
- Proficiency in using customer service management tools and software.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A supportive and dynamic work environment.
How to Apply:
Interested candidates are invited to submit their resume and cover letter detailing their qualifications and experience. Please apply through LinkedIn or send your application to Whatsapp 0307-2426426 with the subject line "Customer Relations Officer Application - Changan Auto Lahore."
Join Changan Auto Lahore and be part of a team that values customer satisfaction and strives for excellence in the automotive industry. We look forward to welcoming you to our family
Seniority level- Mid-Senior level
- Full-time
- Sales and Business Development
- Motor Vehicle Manufacturing
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