Relations and Customer Experience Lead

1 week ago


Lahore, Punjab, Pakistan Changan Auto Lahore Full time

As a key member of our team, the Customer Relations Officer will play a critical role in shaping the customer experience at Changan Auto Lahore. If you have a passion for providing exceptional service and building strong relationships with customers, we want to hear from you

About the Role

We are seeking a highly motivated and organized individual who can effectively manage customer interactions, resolve complaints, and gather feedback to improve our services. The ideal candidate will have excellent communication skills, a strong problem-solving ability, and a keen eye for detail.

Responsibilities
  • Manage and improve the overall customer experience, addressing inquiries, resolving complaints, and ensuring customer satisfaction.
  • Work closely with various departments to provide timely and effective solutions to customer issues and contribute to the continuous improvement of our services.
  • Act as the primary point of contact for customers, handling inquiries through phone, email, and in-person visits.
  • Provide detailed information about Changan Auto's products, services, and policies.
Requirements
  • Bachelor's Degree in Business Administration, Marketing, or a related field.
  • 2-4 years of experience in customer relations, customer service, or a related role within the automotive industry.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.


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