Customer Relations Director

2 days ago


Lahore, Punjab, Pakistan HR Outsourcing and Consulting Full time
Job Requirements:

Company Overview: HR Outsourcing and Consulting is a leading provider of HR outsourcing and consulting services. We are committed to delivering exceptional guest experiences through our expertise in hospitality management and customer relations.

Job Description: We are seeking an experienced Guest Relation Manager to join our team. The ideal candidate will possess a strong background in guest relations, with a proven track record in providing exceptional service and building strong relationships with guests and staff.

Key Responsibilities:
  • Provide outstanding guest service by responding to their needs and anticipating their unstated requirements.
  • Analyze customer feedback and develop strategic initiatives to improve overall ratings and guest satisfaction.
  • Cultivate strong relationships with guests, staff, and other stakeholders to ensure seamless communication and complete service recovery.
  • Oversee arrivals and departures of special guests (VIPs, SAs etc), coordinating with relevant teams to ensure a smooth experience.

Required Skills and Qualifications:
  • Proven working experience as a guest relations manager.
  • Strong knowledge of personalized services principles and processes.
  • Adequate knowledge of quality standards, satisfaction evaluation techniques, and industry trends.
  • Familiarity with guest relationship management software and proficiency in English.
  • Excellent problem resolution skills, active listening skills, and a guest service orientation.
  • Ability to work flexible hours and maintain a high level of responsibility and reliability.

Why Join Us: At HR Outsourcing and Consulting, we offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package.

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