Senior Customer Solutions Specialist

Senior Customer Solutions Specialist (Accounting)

locations PER - Lahore, PK
time type Full time
posted on Posted Yesterday
job requisition id R44514

Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.

As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries.

Premier Construction provides industry-leading business management and accounting software. Company's fully integrated solutions provide all of the tools that are needed to increase productivity and improve bottom line requirements.

We are looking for Senior Customer Solutions Specialist (Accounting) resource with all the necessary tools. Take client calls including responding, researching/troubleshooting and resolving client inquiries in a timely manner. The successful hire will be located and work out of the Contour Software Lahore office, working as part of the Premier Construction's Global team.

• Effectively apply the knowledge to solve a range of problems.
• Creation of development "bug" reports, working with development to ensure items are completed and properly tested.
• Keeping customers informed of the status of open cases, providing next steps and anticipated resolution times.
• Manage customer issues through effective troubleshooting, listening, problem solving, positive action, information gathering and case escalation in a timely manner when appropriate.
• Prioritize, balance, multitask competing issues based on impact to end user, customer urgency, length of outstanding issue and political sensitivity.
• Promote and maintain high quality, professional, service-oriented company image with customers and internal staff.

• Bachelor's Degree, preferably in a technical discipline. Accounting Degree holders would be considered as an asset.
• 5 to 7+ years of experience in a similar role (customer application support).
• Experience with Accounting Business applications or ERP's would be an asset.
• Possess basic knowledge and skill in a technical area such as desktop and network support and be able to handoff to a L2 resource.
• Willing to go the extra mile with a strong work ethic; self-directed and resourceful.
• Excellent Communication. You know what to say and more importantly, how to say it.
• Experience working varied hours.
• Service Minded. You deliver customer and partner support like you expect to receive it, with excellence.

• Excellent Communication Skills.
• Eager to learn.
• Ability to work independently and as a team member.
• Ability to work in a fast-paced environment.
• Ownership of issues through resolution.

• 7 PM to 4 AM Pakistan Time.
• Willing to Work Weekends – If Required.
• Possibility of adding new resources to Weekend On Call Support – After Training/Completing Probation.
• Change of Workshift after training is a possibility in a different timezone.

• Market-leading Salary.
• Medical Coverage – Self & Dependents.
• Parents Medical Coverage.
• Provident Fund.
• Employee Performance-based bonuses.
• Home Internet Subsidy.
• Conveyance Allowance.
• Profit Sharing Plan [Tenured Employees Only].
• Life Benefit.
• Child Care Facility.
• Company Provided Lunch/Dinner.
• Professional Development Budget.
• Recreational area for in-house games.
• Sporadic On-shore training opportunities.
• Friendly work environment.
• Leave Encashment.

Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We're committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate.

In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company.