Customer Service Agent

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Expected start date

ASAP (position is open if you can still read this)

Job Title: Customer Service Agent.

Expected start date

ASAP (position is open if you can still read this)

Positions Open

10

Experience Required

Fresh or atleast 1 year of experience.

Education Required

Education is flexible; however, a background in engineering is a plus

Salary package

• Competitive salary and benefits package
• Monthly performance-based increments & cash bonuses
  
  

Perks

• Opportunity to work & grow with a Y-Combinator backed Founder who has been doing startups for more than a decade
• More than 90% of customers are based in the USA (get exposure working on cutting-edge/disruptive tech)
• Opportunity to travel abroad and gain invaluable exposure
  • We have offices in Pakistan, Qatar & America.
    
• Experience Hyper-growth in your career based on the Silicon Valley mindset
• A strong base salary
• Flexible working hours
• High performance oriented and resilient work environment / workstation
• Company Issued Laptops/ Electronic Devices based on need and performance
• Free Food ( Breakfast / Lunch / Dinner/ Snacks/ Fruits and Beverages)
• 24/7 Access to the office
• Performance base paid cool-off period
• Dedicated time / Access to a plethora of Learning Resources
• Knowledge base mini library present at the office
• Fastest network (internet) in Pakistan
• Medical insurance, treatment and employee care for astronauts
• Overnight Stay Facilitation: Sleeping pods and Lockers
• Recreational activities / trips
• Highest Grade Massage Chairs
• Gaming corner - PS5
• Insured parking space
• Support team available for facilitation of employees
• Taxation, Accounts and legal assistance for the employees.
• The best work culture/team environment in the world Primed to set you up for either running your own company or being a C-Level Executive in one.
  
  

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely manner.
• Collaborate with cross-functional teams to resolve complex service requests
• Support onboarding of new customers by delivering introductory walkthroughs
• Troubleshoot basic technical issues and provide accurate solutions
• Guide customers through product features and account setup
• Escalate complex issues to relevant departments or supervisors
• Participate in regular training sessions to stay updated on product and policy changes
• Maintain detailed and accurate customer interaction records
• Follow communication scripts and adhere to support protocols
• Meet performance targets related to response time, resolution rate, and satisfaction
• Collect customer feedback and suggest improvements to processes
• Monitor customer sentiment and escalate trends to the management team
• Maintain compliance with data privacy and confidentiality guidelines during all interactions
  
  • General Requirements:
    • Bachelor's degree in Business, Communications, IT, or a related field
    • Strong verbal and written communication skills in English with a professional tone
    • Familiarity with mobile/telecom or SaaS industries is a plus
    • High energy and confidence while speaking to the clients.
    • Ability to handle high-pressure situations while maintaining a calm demeanor
    • Solid multitasking skills with the ability to manage multiple conversations and tasks simultaneously
    • Proven ability to troubleshoot basic technical issues across web and mobile platforms
    • Familiarity with CRM tools (e.g., Zendesk, Salesforce, Freshdesk) and ticketing systems
    • Comfortable navigating spreadsheets, internal dashboards, and documentation tools
    • Strong listening skills with the ability to interpret and respond to customer needs accurately
    • Ability to quickly adapt to new technologies, workflows, and service updates
    • Good judgment and discretion when handling sensitive customer information
    • Willingness to work in rotating shifts, weekends, or U.S.-based time zones if required
    • Self-motivated with strong time management and organizational capabilities
    • Team-oriented mindset with a proactive approach to communication and collaboration
      
      
      • Preferred Characteristics:
      • Prior experience in customer support or call center environments
      • Calm and patient demeanor when handling difficult situations
      • Fast learner with a proactive approach to new tools and processes
      • Strong attention to detail and organizational skills
      • Passion for helping people and delivering high-quality service
      • Positive attitude and strong work ethic
      • Individual Characteristics:
      • Unwavering commitment to quality and customer satisfaction
      • Resilient mindset with the stamina to persevere through challenges
      • Self-disciplined with a consistent work ethic and the courage to address issues directly
      • Proactive in seeking and providing constructive feedback
      • Committed to continuous learning and self-improvement
      • Team player who values collective success over individual accolades
      • Accountable for own work and responsible in exercising professional freedom
      • Demonstrates integrity and builds trust through consistent, reliable performance
      • Exhibits high energy and maintains a positive attitude in all situations
      • Contributes to a respectful work environment, valuing diversity of thought and background
      • Collaborative mindset with a focus on achieving team goals
      • Highly adaptable and flexible in the face of changing priorities and environments
      • Unwavering commitment to quality and customer satisfaction
      • Self-motivated to complete tasks independently while excelling in team settings
      • Resilient and persistent, with the stamina to overcome challenges
      • Strong ethical foundation with the courage to address issues directly
      • Detail-oriented while maintaining a strategic perspective
      Seniority level
      • Seniority levelNot Applicable
      Employment type
      • Employment typeFull-time
      Job function
      • Job functionOther
      • IndustriesDesign Services

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