B2B Sales- Quality Assurance Executive

3 weeks ago

Islamabad, Islamabad, Pakistan iGate Technologies Pakistan Full time

We are seeking a diligent and detail-oriented QA Executive to join our B2B Sales team. The QA Executive will play a critical role in ensuring high-quality performance across multiple channels, including calls, emails, and chats. Initially, the focus will be on Call Evaluations, Email and Chat Evaluations, and providing timely Feedback and Coaching Sessions. As the role evolves, the QA Executive will take on additional responsibilities, contributing to comprehensive quality assurance across all relevant areas.

Key Responsibilities:

Call Evaluations:

  • Evaluate and assess B2B sales calls for quality, accuracy, and adherence to company guidelines
  • Provide detailed feedback and actionable recommendations for improvements

Email and Chat Evaluations:
  • Review sales-related email and chat communications for clarity, professionalism, and effectiveness
  • Ensure emails and chats align with brand tone and customer engagement standards

Inbound Leads Monitoring:
  • Monitor inbound sales leads to ensure proper handling and response time
  • Evaluate the quality of inbound lead engagement and provide feedback for improvement

Feedback and Coaching Sessions:
  • Conduct coaching sessions with sales representatives based on findings from call, email, and chat evaluations
  • Offer constructive feedback to improve performance and overall customer experience

Account Audits:
  • Perform regular account audits to ensure accurate and up-to-date information is maintained
  • Ensure all accounts meet required standards and compliance guidelines

Ad-Hoc Audits:
  • Conduct random audits on calls, emails, and other sales interactions as needed to ensure consistency across the team
  • Provide feedback and improvement suggestions based on audit findings

Marketing Campaign Performance Audits:
  • Conduct audits on marketing campaign results by analysing generated leads versus conversions. Assess overall effectiveness, identify gaps, and provide detailed findings with recommendations for improvement

Improvement Trainings:
  • Plan and conduct training sessions aimed at improving sales performance and customer engagement
  • Address specific areas of improvement based on audit findings and trends

Trends Monitoring and Data Analysis:
  • Monitor trends and data related to sales performance, customer behaviour, and quality metrics
  • Use data analysis to identify areas for improvement and report on performance trends

Requirements
  • Graduation (Bachelor's degree or equivalent)
  • Experience in B2B sales environments
  • Proven experience in sales, and in a relevant line of business, preferably within a B2B sales environment
  • Knowledge of and experience with quality assurance metrics, including their analysis and application to improve sales and customer interactions
  • Familiarity with call, email, and chat platforms, as well as CRM systems
  • Proficiency in using data analytics tools
  • Strong attention to detail and analytical skills
  • Excellent communication and coaching abilities
  • Ability to work independently and manage multiple tasks simultaneously
  • A proactive mindset with a focus on continuous improvement

Benefits

Fuel Allowance

Medical Insurance

Free Lunch Facility (In-house)

GYM Passport (Panel Gym's Free of Cost)

Participatory Fund

Market Competitive Salary

SALES COMMISSIONS

Learning & Challenging Work Environment

Amazing Work Culture

Paid Time off

Group Life Insurance

Gratuity

Maternity Leaves and many more
#J-18808-Ljbffr

  • B2B Sales-Quality Assurance

    3 weeks ago

    Islamabad, Islamabad, Pakistan iGate Technologies Pakistan Full time

    Description:-We are seeking a diligent and detail-oriented QA Executive to join our B2B Sales team. The QA Executive will play a critical role in ensuring high-quality performance across multiple channels, including calls, emails, and chats. Initially, the focus will be on Call Evaluations, Email and Chat Evaluations, and providing timely Feedback and...

  • B2B Sales Executive

    2 weeks ago

    Islamabad, Islamabad, Pakistan Velocity PVT LTD Full time

    Company DescriptionVelocity BPO, established in 2020, is a strategic partner committed to propelling businesses towards success. With a reputation for delivering transformative solutions, we accelerate growth and enhance our clients' competitive edge. Our innovative strategies and dedicated approach have positioned us as a trusted partner in the BPO...

  • B2B Sales and Marketing Executive

    7 days ago

    Islamabad, Islamabad, Pakistan Archive Technologies (Pvt) Ltd. Full time

    Archive Technologies is a leading provider of secure record and information management solutions. We help organizations streamline document storage, retrieval, and compliance processes with our innovative and scalable services. As we continue to expand our footprint in the corporate and government sectors, we are looking for a dynamic and results-driven B2B...

  • Sales Executives B2B

    4 weeks ago

    Islamabad, Islamabad, Pakistan SECTEM Full time

    Company overview:Sectem Technologies is a powerhouse digital agency, revolutionizing the tech landscape with cutting-edge solutions that drive business success worldwide. We thrive on innovation, embrace challenges, and provide unparalleled growth opportunities for our team.Join us in shaping the future of the digital world and become part of a team that...

  • B2B IT Hardware Sales Executive

    7 days ago

    Islamabad, Islamabad, Pakistan StoneFly, Inc. Full time

    Key Account Manager / Technical Sales Manager will be responsible for offering Infrastructure IP SAN, Scale-out NAS, Virtualization, Hyper-converged, Backup and Disaster Recovery solutions, including Cloud Storage and backup solutions, to C-level executives in the IT industry primarily based in the US and Canada. The role involves fulfilling project...

  • B2B Sales

    1 week ago

    Islamabad, Islamabad, Pakistan RBS Tech ISB Full time

    Get AI-powered advice on this job and more exclusive features.At RBS Tech ISB, we are more than a digital marketing agency; we are partners in your growth. With extensive expertise in B2B dynamics, we develop customized strategies that connect with your target market. Our services range from lead generation to brand amplification, ensuring your business...

  • B2B Sales Executive

    2 weeks ago

    Islamabad, Islamabad, Pakistan ibexl Full time

    Job OverviewB2B Outbound Sales Specialist plays an important role in achieving our ambitious customer acquisition and revenue growth objectives. The role involves reaching out to international clients, generating interest, qualifying prospects, closing sales and ensuring monthly sales conversion benchmark.Job DescriptionOutbound calls to promote and sell the...

  • Linkedin Sales Specialist B2b Outreach Executive

    2 weeks ago

    Islamabad, Islamabad, Pakistan Crawlbytes Full time

    Islamabad, Province of IslamabadGetpakjob 6 days agoDescriptionDo you know how to turn a LinkedIn connection into a paying client?We're looking for a Business Development Executive with specialized expertise in LinkedIn outreach and lead generation. Role Overview:As our LinkedIn Sales & Outreach Specialist, you will manage and grow company and client...

  • Sales Executive

    2 weeks ago

    Islamabad, Islamabad, Pakistan Quality Solutions Full time

    The candidate for this position will excel at creating and closing new opportunities. By using a consultative approach to selling, this person will use their expertise to identify and qualify leads, leading to sales opportunities with both new and existing customers.Responsibilities:Meet and exceed sales targetsSuccessfully create business from new and...

  • Jr. Quality Assurance Engineer, Quality Assurance Engineer And Sr. Quality Assurance Engineer

    2 weeks ago

    Islamabad, Islamabad, Pakistan Pakistan Revenue Automation (Pvt) Ltd. Full time

    Jr. Quality Assurance Engineer, Quality Assurance Engineer And Sr. Quality Assurance EngineerBachelors in Computer Science from reputed foreign or HEC-recognized institution5 JobsPosted on: Oct 16, 2016Last Date: [Insert Last Date]Company: [Insert Company Name]ResponsibilitiesEvaluates and tests new software applications according to business and functional...