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Job PurposeDevelop and re-engineer standardized Customer Care Operational Processes with focus on efficient execution, customer delight and enhanced customer experience. Ensure all queries are addressed.
Job Responsibilities- Develop and re-engineer standardized Customer Care Operational Processes with focus on efficient execution, customer delight and enhanced customer experience. Ensure all queries are addressed.
- Bachelor's Degree is required.
- Minimum 1 year of relevant experience.
- Team Work
- Adaptability
- Time Management
- Knowledge of Telecom Industry
- Critical Thinker
- Problem Solving
- Excellent Communication
- SQL
- In-House System Understanding
- MS Office (Excel, PowerPoint, Word)
- Project Management
- Process Re-engineering
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Information Technology
- Industries: Telecommunications
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