sr. officer systems

6 days ago


Islamabad, Islamabad, Pakistan Zong Business Solutions Full time
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Job Purpose

Develop and re-engineer standardized Customer Care Operational Processes with focus on efficient execution, customer delight and enhanced customer experience. Ensure all queries are addressed.

Job Responsibilities
  • Develop and re-engineer standardized Customer Care Operational Processes with focus on efficient execution, customer delight and enhanced customer experience. Ensure all queries are addressed.
Eligibility Criteria (Education, Knowledge, Experience and Skills):Education:
  • Bachelor's Degree is required.
Work Experience:
  • Minimum 1 year of relevant experience.
Skills - Generic:
  • Team Work
  • Adaptability
  • Time Management
  • Knowledge of Telecom Industry
  • Critical Thinker
  • Problem Solving
Skills - Job Specific:
  • Excellent Communication
  • SQL
  • In-House System Understanding
  • MS Office (Excel, PowerPoint, Word)
  • Project Management
  • Process Re-engineering
Additional Information:
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Information Technology
  • Industries: Telecommunications
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