Customer Support Specialist

2 weeks ago


Karachi, Sindh, Pakistan Ibex Full time

Responsible for acting as a liaison between our customer and the respective client. Provides assistance to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query.

Location: Karachi, Lahore & Islamabad

Salary: Up to PKR 55,000

Working Hours: 9

Job Shift: Rotational

Key Responsibilities:
  • Interact with customers to provide and process information in response to inquiries, concerns and requests about products and/or services.
  • Collaborate and build relationships with customers to strengthen service competitiveness.
  • Communicate timely back to customers, track and resolve any issues regarding the service.
  • Contribute to customer development role.
  • Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score.
Job Specification:
  • O Levels/Matric or above.
  • Age limit: 18-45.
  • Excellent command over English, with good American or Neutral accent.
  • Proficiency with MS Office particularly MS Excel.
  • Flexibility & Adaptability.
  • Customer-centric attitude.
  • Emotional Intelligence and Critical Thinking.
  • Self-motivated, assertive and responsive.
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