Technical Support Consultant

2 days ago

Karachi, Sindh, Pakistan EUROSOFT TECH LIMITED Full time
Technical Support Consultant (Inbound calls - UK & USA)Technical Support Consultant (Inbound calls - UK & USA)

2 days ago Be among the first 25 applicants

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Direct message the job poster from EUROSOFT TECH LIMITED

  • Provide support to customers in the UK (mostly), US, Canada & Australia.
  • Handle customer queries and provide the necessary guidance and help via call/emails and perform installations or help/train customers on software.
  • Liaison with the Product Development team for any issues.
  • Troubleshooting system and diagnosing and solving hardware or software faults.
  • Help prospects in resolving their issues.

Required Experience:

  • Software knowledge / Software Support.
  • Prior experience in a support position will be a plus.
  • The candidate must also possess better-than-average spoken and written English communication skills.
  • Must have an extrovert personality.
  • Good Analytical and Creative thinking skills.
  • Good Interpersonal and Motivational skills
  • Knowledge of Voice over IP will be a plus.

Required Education:

  • Computer science graduation (Mandatory)

Highly Preferred Technical Skills:

  • Knowledge about the Networks / Databases, GPRS, GPS, and VOIP.
  • Software/IT industry

Other Benefits:

  • Health Insurance
Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
Job function
  • Job functionInformation Technology
  • IndustriesSoftware Development

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