Shift Lead

3 weeks ago

Saddar Town, Pakistan Foodpanda Full time
Shift Lead - Business Support Operations

Position Title: Shift Lead – Partner Care Commercial

Experience: 2+ yrs in customer support, data analysis and MS Excel

Company: Foodpanda

Location: Lahore, Pakistan

Do you love food and convenience put together? Then you would definitely love foodpanda

Foodpanda is the Berlin-based food delivery service that partners exclusively with beloved local restaurants to deliver quality meals in over 70 cities worldwide. We are currently looking for an energetic individual to join our Commercial Team in Lahore.

We're looking for a bright and intelligent Shift Lead - Business Support Operations to manage our very diverse, large, and dynamic team of associates. If you're ambitious, have the leadership gene, and are willing to make a difference, this is the position for you.

Responsibilities:

  • Responsible for assisting the Functional Lead in building processes for the department as per business requirement.
  • Team's time management (Scheduling, Capacity Planning, Forecasting).
  • Maintaining and optimizing the daily performance of the team.
  • Leading team to ensure KPI targets are met.
  • Assist the Functional lead in the execution of new Processes/SOP's, continuous improvement of processes, data analyzing, and update the data in the system.
  • To be a creative problem solver and able to perform root cause analysis.
  • Find ways to improve First Contact Resolution, Vendor Satisfaction, and other vendor-specific metrics.

Requirements:

  • 1 year+ experience
  • Must hold a bachelor's degree in a relevant field. Masters will be preferred.
  • Fluent in English and Urdu.
  • Excellent presentation and MS-Excel skills.
  • Comfortable with operational rotating times.

A little About Us:

  • We are fast, like mind boggling fast So if you're someone who loves ever changing goals and loves optimization, you're the right fit for us
  • We love people who can develop things from scratch, own them and then work on improving them.
  • We love what we do, and we don't rest until we've achieved our targets. So if you're also someone who is driven until the dream is achieved, come join us
#J-18808-Ljbffr

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