Processing Or Customer Care Manager

3 weeks ago

Karachi, Sindh, Pakistan hHELIOS Full time

Deal directly with customers either by telephone, electronically, or face to face.
Respond promptly & thoroughly to customer inquiries.
Handle and resolve customer complaints.
Obtain and evaluate all relevant information to handle service inquiries.
Keep customers up to date about their processes.
Communicate and coordinate with internal departments.
Follow up on customer interactions.
Provide feedback on the efficiency of the customer service.
Monitor clients' various university, visa, and other processes.
Lead and manage the processing department to improve and enhance current processes.

Job Specification

Excellent English writing & speaking skills.
Good command of Microsoft Office.
Interpersonal skills.
Listening skills.
Problem analysis and problem-solving.
Attention to detail and accuracy.
Data collection.
Customer service orientation.
Adaptability and initiative.
Stress tolerance.

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