Customer Support

4 weeks ago

Lahore, Punjab, Pakistan SoftSquare Full time

We are seeking a Customer Support & Dispatch Specialist to assist customers with inquiries, resolve issues, and ensure a positive experience. Strong communication, problem-solving skills, and a customer-centric mindset are essential.

Responsibilities
  • Respond to customer inquiries via phone, email, chat, or social media in a professional and friendly manner.
  • Provide timely and accurate information regarding products, services, and policies.
  • Troubleshoot and resolve customer issues or escalate to the appropriate department when necessary.
  • Document customer interactions in the CRM system and track follow-up actions.
  • Identify and suggest improvements to processes to enhance the customer experience.
  • Collaborate with other team members and departments to ensure a smooth customer experience.
  • Stay updated on product and service updates to provide accurate support.
Qualifications
  • Diploma, Associate's, or Bachelor's Degree
  • 1-2 years of customer service experience
  • Proficiency in CRM systems
  • Strong communication skills (verbal and written)
  • Ability to resolve customer issues
  • Excellent problem-solving and multitasking abilities
  • Familiarity with customer support software and ticketing systems
  • Positive customer-focused attitude
  • Ability to work independently and as part of a team
  • Maintain professionalism in high-pressure situations

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