Ecommerce Customer Support

5 days ago

Lahore, Punjab, Pakistan MiniMonster Full time 150,000 - 250,000 per year

Company Description

Mini Monsters is a Pakistan-based kids' clothing brand offering a wide range of stylish, comfortable, and high-quality apparel for Kids 0-4Years. We believe kids' fashion should be fun, expressive, and affordable, which is why every outfit we design is made with care, creativity, and attention to detail. Our goal is to make online shopping for kids simple, reliable, and enjoyable for parents, providing a seamless online shopping experience, fast and reliable delivery, and friendly customer support. We are passionate about combining great style with exceptional service to ensure every customer experience is as delightful as the little ones we dress.

Role Description

This is a full-time, on-site role for an Ecommerce Customer Support at located in Rawalpindi, Pakistan. The Ecommerce Customer Support will be responsible for assisting customers with their inquiries, resolving issues, and ensuring customer satisfaction. Day-to-day tasks include responding to customer queries via email, live chat, and phone, providing technical support, processing orders and returns, and maintaining accurate customer records.

Qualifications

  • Customer Support and Customer Satisfaction skills
  • Interpersonal Skills and strong communication abilities
  • Technical Support skills
  • Analytical Skills and problem-solving abilities
  • Basic understanding of e-commerce platforms and online retail
  • Ability to work effectively in a team and independently
  • High school diploma or equivalent; relevant certifications are a plus

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