Customer Support –

2 weeks ago

Lahore, Punjab, Pakistan Tech Be Solution Full time 900,000 - 1,200,000 per year

At, Tech Be Solution we are more than just a service provider. we are innovators and problem solvers. Our mission is to transform challenges into opportunities through technology, process excellence, and customer-centered design. Whether you're a startup trying to make your mark or an established enterprise aiming to elevate your services, we deliver solutions that match your ambition.

Location

  • Sabzazar Lahore, 54000

Type

  • Full-time (5:00 pm to 2:00 pm)

Key Responsibilities

  • Serve as the first point of contact for users via email, live chat, and phone
  • Respond promptly and professionally to user inquiries, issues, and feedback
  • Troubleshoot technical issues and coordinate with the development / product teams
  • Guide users in using features of the MSB Estimating platform (onboarding, tutorials, walkthroughs)
  • Log, track, and manage tickets and requests in a customer support system
  • Escalate major or complex issues appropriately
  • Proactively identify recurring pain points and recommend user experience improvements
  • Maintain knowledge of product updates, features, and changes
  • Generate reports on user feedback, ticket trends, and resolution times

Qualifications & Skills

  • Previous experience in customer support, technical support, or help desk roles (software / SaaS experience preferred)
  • Strong written and verbal English communication skills
  • Patience, empathy, and the ability to remain calm under pressure
  • Problem solver — able to break down issues, find root causes, and guide users to solutions
  • Basic technical aptitude ability to understand web applications, user flows, and common errors
  • Ability to manage multiple tasks and prioritize workload
  • Must be dependable, detail-oriented, and customer-focused

Nice-to-Have

  • Experience in the construction, architecture, or cost estimation industry
  • Experience creating help documentation, FAQs, or knowledge base content
  • Proficiency in additional languages besides English
  • Prior experience with analytics tools or user feedback platforms

What We Offer

  • Competitive salary / compensation + Incentive
  • Performance bonuses or incentives
  • 5:00 pm to 2:00 pm
  • Opportunity to grow with a dynamic, growing SaaS startup
  • Professional development, training, and learning opportunities
  • Positive, supportive work culture

How to Apply

Please send your resume, a brief cover letter, and sample(s) of past customer support interactions (if available) to
with subject line
"Customer Support – Tech Be Solution"
.

In your cover letter, feel free to explain why you'd be a good fit, any relevant experience, and how you handle difficult customer interactions.

We look forward to welcoming someone passionate about helping users and elevating our product's support experience

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