Workplace Experience Lead

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• Responsible for leading the delivery of the defined scope of work to Procter and Gamble at the Site(s) for which they are accountable. In this capacity there are 6 major activities for which they are accountable:
• People Management – develop and sustain a high quality well motivated team
• Client Management – ensure that on site Clients expectations are met
• Contracts Management – ensure that all contracts are professionally delivered
• Finance Management – ensure that the site's financial operations are meeting targets and control requirements
• Health and Safety Management – ensuring the provision of a safe working environment
• Site Operations Management – implementing Industry Best Practice operations
  
  

Essential Duties And Responsibilities

• Provide leadership for site Workplace Services team
• Mentor & enable training & development of team members
• Identify and fill staffing needs
• Nurture an environment conducive to good teamwork and co-operation among colleagues
  
  

Job Summary/Goals

• Responsible for leading the delivery of the defined scope of work to Procter and Gamble at the Site(s) for which they are accountable. In this capacity there are 6 major activities for which they are accountable:
• People Management – develop and sustain a high quality well motivated team
• Client Management – ensure that on site Clients expectations are met
• Contracts Management – ensure that all contracts are professionally delivered
• Finance Management – ensure that the site's financial operations are meeting targets and control requirements
• Health and Safety Management – ensuring the provision of a safe working environment
• Site Operations Management – implementing Industry Best Practice operations
  
  

Essential Duties And Responsibilities

People Management

• Provide leadership for site Workplace Services team
• Mentor & enable training & development of team members
• Identify and fill staffing needs
• Nurture an environment conducive to good teamwork and co-operation among colleagues
  
  

Client Management

• Strive to "delight" the Client in all aspects of service delivery
• Interact on a regular basis with the appropriate P&G Digital Workplace and Facilities Services Manager and on site client personnel to discuss ongoing service delivery and forward planning
  
  

Contracts Management

• Ensure that all contracts at the site are delivering the required service at the correct cost
• Work with Regional and Global Sourcing to implement Regional/Global sourcing/savings strategies
  
  

Site Operations Management

• Deliver services as defined in the relevant Schedules of the Master Agreement ensuring the implementation and compliance with Best Practice procedures
• Report critical & key performance measurements & achieve targets
• Ensure that Account Management is informed immediately of any Critical Performance incidents on site
• Complete all required audits and CSA'S and achieve targets
• Provide appropriate monthly/quarterly/annual reporting and management reports as required
• Maintain sound management relationships with any third party tenants &/or property owners as appropriate.
• Provide a responsive and pro-active service via seamless interface with all involved parties
• Understand all aspects of any lease/licences that may impact the operation of the property.
• Work with Client and Manager to develop and implement improved/new processes that improve service to the client and /or reduce cost.
• Act as single point of contact for the management of any projects on site
• Regular review and maintain Site SOP's and Play books in relevant record management systems
  
  

Health and Safety Management

• Ensure that the site meets all legal and Client required H&S regulations
• Ensure that all JLL staff are working in compliance with H&S regulations
• Ensure that all HS&E documentation for the sites are updated and kept relevant
  
  

Finance Management

• Ensure that the site meets all financial targets and control requirements
• Provide standard monthly/quarterly/annual reporting and management reports as required
  
  

Skills/Competencies

• Bachelor's degree in Business Administration, Facility Management, or related field
• 5+ years of experience in workplace management, facility management, or similar role
• Strong understanding of workplace design principles and trends
• Client relationship management skills.
• Change management experience
• Expertise in the leadership and delivery of high-quality service
• Familiarity with sustainability practices in workplace management
• Excellent communication skills – able to identify key persuaders and represent data/results in highly impactful ways
• Able to influence others to generate desired results consistently

Seniority level

• Seniority levelAssociate

Employment type

• Employment typeFull-time

Job function

• Job functionGeneral Business and Engineering

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