
Salesforce Administrator
1 week ago
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Direct message the job poster from Careers at Cedar Global Solutions
Lead Talent Acquisition Specialist || Technical & Non-Technical Recruitment || 360 Recruitment || Global RecruiterPosition Summary
We're looking for a Salesforce Administrator to manage and optimize our CRM systems, ensuring smooth operations and data integrity.
Responsibilities:
CRM Administration
- Manage and maintain the Salesforce or HubSpot CRM, including user setup, roles, profiles, permissions, reports, dashboards, and workflows.
- Ensure data accuracy, cleanliness, and integrity across the CRM database.
- Implement automation and improvements for lead management, sales tracking, and reporting processes.
Training & Support
- Train new users and provide ongoing training sessions for existing users to improve CRM adoption and efficiency.
- Develop training materials, SOPs, and user documentation tailored to both Salesforce and HubSpot (as required).
Audit & Compliance
- Conduct regular audits to ensure CRM processes are being followed.
- Monitor user activity and provide feedback for improved compliance and usage.
- Assist with audit trails and reporting for internal reviews or external stakeholders.
RFP/RFI Management
- Maintain and organize the RFP/RFI database.
- Oversee client registration processes and maintain up-to-date documentation relevant to US-based clients and industry compliance standards.
Key Requirements:
Key Requirements
- 3–5 years of proven experience in Salesforce and/or HubSpot CRM administration.
- Strong knowledge of CRM architecture, workflows, reports, and automation.
- Excellent training, communication, and documentation skills.
- Prior experience with CRM audits, data hygiene, and process improvements.
- Experience managing RFP/RFI documentation and understanding US B2B client standards is a plus.
- Ability to work independently in a night shift supporting US clients.
Preferred Qualification:
Preferred Qualifications
- Salesforce Admin certification and/or HubSpot CRM certifications.
- Familiarity with integration tools (Zapier, APIs, etc.).
- Experience in BPO or US-based client service environments.
Timings:US Business Hours
Work Setting:Onsite
Seniority level- Seniority levelMid-Senior level
- Employment typeFull-time
- Job functionInformation Technology
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