Salesforce Administrator

1 week ago


Lahore, Punjab, Pakistan Careers at Cedar Global Solutions Full time

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Lead Talent Acquisition Specialist || Technical & Non-Technical Recruitment || 360 Recruitment || Global Recruiter

Position Summary

We're looking for a Salesforce Administrator to manage and optimize our CRM systems, ensuring smooth operations and data integrity.

Responsibilities:

CRM Administration

  • Manage and maintain the Salesforce or HubSpot CRM, including user setup, roles, profiles, permissions, reports, dashboards, and workflows.
  • Ensure data accuracy, cleanliness, and integrity across the CRM database.
  • Implement automation and improvements for lead management, sales tracking, and reporting processes.

Training & Support

  • Train new users and provide ongoing training sessions for existing users to improve CRM adoption and efficiency.
  • Develop training materials, SOPs, and user documentation tailored to both Salesforce and HubSpot (as required).

Audit & Compliance

  • Conduct regular audits to ensure CRM processes are being followed.
  • Monitor user activity and provide feedback for improved compliance and usage.
  • Assist with audit trails and reporting for internal reviews or external stakeholders.

RFP/RFI Management

  • Maintain and organize the RFP/RFI database.
  • Oversee client registration processes and maintain up-to-date documentation relevant to US-based clients and industry compliance standards.

Key Requirements:

Key Requirements

  • 3–5 years of proven experience in Salesforce and/or HubSpot CRM administration.
  • Strong knowledge of CRM architecture, workflows, reports, and automation.
  • Excellent training, communication, and documentation skills.
  • Prior experience with CRM audits, data hygiene, and process improvements.
  • Experience managing RFP/RFI documentation and understanding US B2B client standards is a plus.
  • Ability to work independently in a night shift supporting US clients.

Preferred Qualification:

Preferred Qualifications

  • Salesforce Admin certification and/or HubSpot CRM certifications.
  • Familiarity with integration tools (Zapier, APIs, etc.).
  • Experience in BPO or US-based client service environments.

Timings:US Business Hours

Work Setting:Onsite

Seniority level
  • Seniority levelMid-Senior level
Employment type
  • Employment typeFull-time
Job function
  • Job functionInformation Technology

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