Call Centre Operations Director

5 days ago


Saddar Town, Pakistan beBeeCustomerService Full time 800,000 - 1,500,000
Leadership Role

As a seasoned Call Centre Manager, you will oversee the daily operations of our call centre.

Key Responsibilities:
  1. Ensure seamless call centre operations, meeting performance targets for speed, efficiency, sales, and quality.
  2. Plan and manage change, liaise with team members, and prepare reports to inform decision-making.
  3. Monitor calls, identify areas for improvement, and develop strategies to enhance customer satisfaction.
  4. Forecast and analyze data against key performance indicators, making informed decisions to drive business growth.
  5. Develop, implement, and review core responsibilities and tasks, analyzing performance statistics to inform strategic decisions.
Requirements
  • Proven experience in call centre management, with a focus on delivering exceptional customer service.
  • Strong leadership and communication skills, with the ability to motivate and retain staff.
  • Ability to analyze complex data, identifying trends and areas for improvement.
  • Proficient in IT systems, with a working knowledge of CRM software and data analysis tools.

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