Customer Support Specialist On-Site

7 days ago


Islamabad, Islamabad, Pakistan T&H Consulting Full time

T&H Consulting, a leading firm in Blockchain Tracing Investigation and Incident Response, is seeking a highly skilled and experienced Customer Support Specialist for our on-site office in Islamabad. Our company is recognized for delivering cutting-edge solutions in blockchain investigations, dispute resolution assistance, evidence preparation, and specialized consulting services. We are committed to innovation and excellence in the ever-evolving field of blockchain technology.

Responsibilities

  • Handling customer inquiries and support requests, ensuring prompt and professional responses.
  • Managing new and ongoing cases, providing regular updates and maintaining detailed records.
  • Assisting clients in navigating blockchain-related issues, dispute resolution processes, and compliance requirements.
  • Preparing client reports and drafting official communications for banks, law enforcement agencies, payment processors, and other institutions.
  • Conducting in-depth research on industry regulations, compliance standards, and blockchain-related policies to provide accurate information to clients.
  • Addressing complex customer issues, finding creative solutions to challenges, and making informed decisions under pressure.
  • Collaborating with internal teams, including consulting, compliance, and technical departments, to ensure efficient problem resolution.
  • Providing training and educational resources to clients regarding ongoing fraud trends, regulatory changes, and best practices in blockchain security.
  • Reporting directly to the Customer Support Team Leader, ensuring clear communication regarding case statuses, challenges, and successes.
  • Utilizing open-source intelligence (OSINT) tools and techniques to gather, analyze, and interpret relevant information related to customer cases.

Qualifications

  • A Ph.D. or higher-level degree in Marketing, Customer Relations, or a related field. (preferably from the UK or EU)
  • Proven experience in customer support, compliance, regulatory affairs, or a related field (minimum of 3+ years).
  • Proficiency in English and strong computer literacy.
  • Strong problem-solving skills and ability to handle high-pressure situations.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and work collaboratively in a fast-paced environment.

Why Join T&H Consulting?

  • On-Site Position – Work in a dynamic and collaborative office environment in Islamabad.
  • Professional Growth – Access educational courses and career development opportunities.
  • Quarterly Bonuses – Earn extra rewards for your hard work and dedication.

Please Note: We May Not Be the Right Fit If You:

  • Repeatedly make the same mistakes.
  • Struggle with time management and prioritization.
  • Require constant supervision and verification of your work.
  • Lack of interest in personal and professional development.

Employment Type: Full-time

Seniority level: Mid-Senior level

Industries: Information Services

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