Customer Support Specialist

23 hours ago


Islamabad, Islamabad, Pakistan beBee Careers Full time

Job Overview

We are seeking a proactive customer support specialist to join our team. As a liaison between customers and clients, you will provide assistance via chat and/or email to address customer inquiries, issues, new orders, service delivery requirements, billing, and other queries.

Key Responsibilities

  1. Provide prompt chat and email responses to customers.
  2. Offer real-time support to resolve customer issues efficiently.
  3. Document each customer's question or problem, along with the resulting answer or solution.
  4. Coordinate email communications with customers.
  5. Educate relevant teams internally and externally when necessary.

Job Specifications

To be successful in this role, you should possess:

  • A minimum of graduation level education.
  • Excellent communication skills (verbal and written).
  • Proficiency in MS Office, particularly MS Excel.
  • Flexibility and adaptability to changing situations.
  • A customer-centric attitude and ability to work independently.

Benefits

We offer a range of benefits to support your career growth and well-being, including medical insurance, permanent employment status, provident fund, internal job opportunities, annual leaves, leaves encashment, referral bonus, and company pick-up and drop services.



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