
Customer Support Specialist
23 hours ago
Job Overview
We are seeking a proactive customer support specialist to join our team. As a liaison between customers and clients, you will provide assistance via chat and/or email to address customer inquiries, issues, new orders, service delivery requirements, billing, and other queries.
Key Responsibilities
- Provide prompt chat and email responses to customers.
- Offer real-time support to resolve customer issues efficiently.
- Document each customer's question or problem, along with the resulting answer or solution.
- Coordinate email communications with customers.
- Educate relevant teams internally and externally when necessary.
Job Specifications
To be successful in this role, you should possess:
- A minimum of graduation level education.
- Excellent communication skills (verbal and written).
- Proficiency in MS Office, particularly MS Excel.
- Flexibility and adaptability to changing situations.
- A customer-centric attitude and ability to work independently.
Benefits
We offer a range of benefits to support your career growth and well-being, including medical insurance, permanent employment status, provident fund, internal job opportunities, annual leaves, leaves encashment, referral bonus, and company pick-up and drop services.
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