Sr. Officer Business Support

1 week ago


Islamabad, Islamabad, Pakistan Zong Business Solutions Full time

Job Purpose: Ensure that Customer Facilitation Processes that are being followed at CSCs and Franchises are compliant with PTA Regulations.

Responsibilities
  • Monitoring of Biometric and Non Biometric activities that take place at Customer Service Centers and Franchises for Customer Facilitation.
  • Ensuring that customer facilitation is aligned with the SOPs and as per the guidelines shared by PTA.
  • Highlighting system loop holes and process gaps for mitigation of associated risks.
  • Share continuous input for re-engineering of backend support processes and systems.
Qualifications
  • Education: At-least Bachelor's Degree in relevant domain.
  • Work Experience: 1 - 3 years.
  • Skills - Job Specific: Clear understanding of PTA SOPs for Biometric and Non Biometric Activities like SIM Replacement, Ownership Change, New SIM Activation etc.; Clear Understanding of CRM Systems and Reports.
  • Skills - Generic: Problem Solving; Analytical Skill; Attention to Detail; Process Compliance Management.
Senioriy level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Other
Industries
  • Telecommunications

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