
Sr. Officer Business Support
1 week ago
Job Purpose: Ensure that Customer Facilitation Processes that are being followed at CSCs and Franchises are compliant with PTA Regulations.
Responsibilities- Monitoring of Biometric and Non Biometric activities that take place at Customer Service Centers and Franchises for Customer Facilitation.
- Ensuring that customer facilitation is aligned with the SOPs and as per the guidelines shared by PTA.
- Highlighting system loop holes and process gaps for mitigation of associated risks.
- Share continuous input for re-engineering of backend support processes and systems.
- Education: At-least Bachelor's Degree in relevant domain.
- Work Experience: 1 - 3 years.
- Skills - Job Specific: Clear understanding of PTA SOPs for Biometric and Non Biometric Activities like SIM Replacement, Ownership Change, New SIM Activation etc.; Clear Understanding of CRM Systems and Reports.
- Skills - Generic: Problem Solving; Analytical Skill; Attention to Detail; Process Compliance Management.
- Mid-Senior level
- Full-time
- Other
- Telecommunications
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