Relationship Manager

4 weeks ago

Gujranwala, Punjab, Pakistan Tameer Microfinance Bank Full time

Develop the relationship strategy for the assigned branch/area of responsibility with due focus on the verification, collections, and cross-sell.

* Manage the relationship process of the branch and help to achieve the following objectives through timely verification and collection:

  1. Loans: Volume size of Rs. 14 million per month.
  2. Maintain zero level of portfolio at risk (PAR) and ensure zero loss.
  3. Seek avenues for top-ups and cross-sell with the view to build revenue streams for the branch.
* Build and retain the highest level of motivation in the team to provide leadership to your relationship team so that each of its members is highly productive in his/her individual capacity. Each of the team members should be trained and assisted to assume his/her position as a first level of credit review that can correctly assess and verify the customer's income/demographics with the view to establish customer's need and credibility for the proposed loan.

* Undertake capacity planning to meet the assigned tangible objectives of loan volumes and zero default through effective and timely verification, collection, and cross-sell.

* Organize and deploy your resources to match the business priorities in the branch and take the best return from each team member in terms of the assigned objectives.

* Co-ordinate with the operations department to ensure the timely disbursals of loans while retaining the integrity of the process and documents.

* Take ownership of collection in the branch and ensure zero portfolio at risk (PAR) and zero loss.

* Seek opportunities to support and build the branch base in deposits through active solicitation of existing relationship customers.

* Maintain MIS reports for verification, collections, and cross-sell and provide to the MIS Coordinator as per policy.

* Support the branch service through positive relationships with customers and help build Tameer's image/reputation in the community/market.

* Watch the business risks in the branch and advise the branch manager on all matters related to it. Undertake self-assessment of your area and be ready for review/audits by internal/external auditors and SBP or other regulators.
Job Specification

Good knowledge of Microsoft Office
Good communication/presentation skills
Good leadership skills

Information Technology and Services - Karachi, Pakistan

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