Senior Executive, Virtual Account Management

3 weeks ago

Lahore, Punjab, Pakistan foodpanda Full time
Senior Executive, Virtual Account Management

Join us to apply for the Senior Executive, Virtual Account Management role at foodpanda.

About The Opportunity

The pandas have embarked on an inspiring journey to serve "Meal for Every Table." This adventure began in the bustling hub of our Delivery Heroes, Vendor Partners, Suppliers, Pandamarts, and Passionate Homechefs, all united by the dream of delivering joy through delicious food & more. Together, our pandas face challenges, bring innovations, and with unwavering determination and heart, they strive to deliver Meal for Every Table.

Join us on our journey as we aim to connect with 25% of Pakistan's population, delivering more than just meals, uplifting lives, and driving positive transformation throughout the nation. Come onboard as "Senior Executive, Virtual Account Management" and play your part in the Commercial Domain.

Responsibilities
  • Managing a portfolio of 400+ vendors.
  • Achieving targets for Vendor Operating Hour, Vendor Fail Rate, Deal Acquisition.
  • Reaching out to vendors to sell growth products/tools on foodpanda platform. Achieving weekly and monthly targets.
  • Building and maintaining a vendor portfolio to generate revenue.
  • Handling end-to-end account management and after-sales service: being the main point of contact for assigned accounts, managing requests and issues, ensuring 100% vendor satisfaction.
  • Creating long-term relationships with accounts, maximizing their ROI, engagement, and satisfaction.
  • Making data-driven decisions to understand vendor performance and ensure high ROI and retention.
  • Collaborating with internal teams such as finance, deals, partner care, and sales to ensure smooth vendor experience and troubleshooting.
What You Need To Be Successful
  • Bachelor's Degree in Business Administration or relevant field.
  • Strong sense of responsibility and ownership.
  • Proactive, willing to go above and beyond to achieve targets and support peers.
  • Process-oriented and data-driven approach.
  • Mentorship qualities: compassion, will, and humility.
  • At least 1-2 years of experience managing clients.
  • Excellent communication and negotiation skills.
  • Experience in sales, account management, or sales in FMCG, B2B, or E-commerce.
  • Proficiency with Microsoft Office or Google equivalents.
Who We Are

foodpanda is part of the Delivery Hero Group, a pioneering local delivery platform operating in over 70 countries worldwide. Headquartered in Berlin, Germany, and listed on the Frankfurt Stock Exchange since 2017, we are committed to delivering an exceptional experience — fast, easy, and at your doorstep.

What's In It For You

We are fast-paced, adaptable, and innovative. If you love setting and achieving challenging goals, developing new solutions from scratch, and pushing boundaries, you'll thrive here. We value dedication, perseverance, and passion for our mission.

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