
Virtual Account Management Specialist
2 days ago
You will be responsible for managing a portfolio of 400+ vendors. Your targets include achieving vendor operating hour, vendor fail rate, and deal acquisition targets. You will also reach out to vendors to sell growth products/tools on our platform, ensuring weekly and monthly targets are met. Additionally, you will handle end-to-end account management and after-sales service, ensuring 100% vendor satisfaction.
Responsibilities:
• Manage a portfolio of 400+ vendors
• Achieve targets for Vendor Operating Hour, Vendor Fail Rate, Deal Acquisition
• Reach out to vendors to sell growth products/tools on our platform. Achieve weekly and monthly targets.
• Build and maintain a vendor portfolio to generate revenue.
• Handle end-to-end account management and after-sales service: be the main point of contact for assigned accounts, manage requests and issues, ensure 100% vendor satisfaction.
• Create long-term relationships with accounts, maximize their ROI, engagement, and satisfaction.
• Make data-driven decisions to understand vendor performance and ensure high ROI and retention.
• Collaborate with internal teams such as finance, deals, partner care, and sales to ensure smooth vendor experience and troubleshooting.
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