Customer Support Consultant

8 hours ago


Lahore, Punjab, Pakistan Xref Full time

Company Description

Xref is a global, best in class, HR and recruitment technology company that empowers organisations with people-focused feedback to make great decisions. Recruit, retain and remember your people with Xref's automated reference, pulse and exit surveys.

We are a global, ASX-listed company with users in 195 countries. When you work with Xref, you work with a vast array of clients of all sizes and industry backgrounds. Our users love and trust us - we have a 4.7 star rating out of 5 on Google, G2 and Capterra.

Xref's vision is to make it easier for the world to hire and track talent throughout their journey by changing the way organisations collect and action feedback from their people.

Job Description

Xref Customer Support Consultants play a vital role in delivering exceptional customer service and basic technical support to candidates, referees, and clients. In this role, support is provided via email as part of our 24-hour global support model.

This is a junior or entry level role, in which you will collaborate closely with the sales and account management teams, helping to drive platform usage and support client renewals, ensuring long-term success and engagement with Xref.

This is an ongoing contract position based at our Lahore office working Monday to Friday from 6am - 3pm.

Responsibilities include:

  • Provide first-level technical support to candidates, referees, and smaller, entry-level clients.
  • Ensure prompt resolution of logged cases, aiming for a 2-hour turnaround.
  • Collaborate with Customer Success Consultants (CSCs) across Xref's global offices to maintain a 24-hour international support system.
  • Monitor and identify platform issue trends, logging them for product development improvements.
  • Manage complaint resolution, escalating issues when necessary to ensure swift and effective outcomes.
  • Drive user adoption and engagement by delivering product education and support.
  • Identify key contacts and users transitioning to new companies, creating opportunities for client referrals and new sales prospects.

Qualifications

  • A recent graduate looking for an entry level role OR an individual with at around one year of experience in a customer support / customer service role.
  • Must be a customer-centric individual who is passionate about delivering the highest standard of service to our clients.
  • Must possess strong communication skills, both written and verbal, with a strong command of the English language, including excellent spelling and grammar.
  • Quick to acquire product knowledge and adept at identifying new opportunities that benefit both Xref and our clients.
  • Demonstrates proficiency with computer systems, ensuring efficient task execution and seamless operations.
  • Thrives in a collaborative, team-driven environment, valuing teamwork and contributing to collective success.
  • Meticulous attention to detail, ensuring that all notes are accurately logged and cases are resolved promptly.

Additional information

Why choose Xref?

  • People focused - We put people first, both with our technology solution and in our workplace. We inspire and empower through innovation and welcome all ideas and contributions. We have a big heart and are positively charged.
  • Recognition and reward for your work - We work hard, collaborate effectively and together we celebrate every individual and company success.
  • Make a real impact – At Xref, you're not just filling a role—you're shaping the future of hiring. Our platform helps businesses make smarter, faster, and fairer hiring decisions.

Kindly indicate your expected annual salary in USD when submitting your application.

Check out what it's like to work at Xref here >> www.xref.com/company/careers

No agencies, please.

#J-18808-Ljbffr

  • Lahore, Punjab, Pakistan Ifi Consultant Full time

    At Ifi Consultants, we strive to deliver exceptional financial services and management consultancy to local business concerns.Job OverviewWe are seeking a highly skilled Computer Operator to join our team at the Head Office in Lahore. The ideal candidate should have a graduate degree and a minimum of 1 year of experience.Key Responsibilities:Assist in the...


  • Lahore, Punjab, Pakistan Tech Bridge Consultancy Full time

    Job Title: Customer Support Team MemberWe are seeking an experienced candidate with a proven track record in customer support, particularly in handling email interactions.The ideal candidate will have substantial sales experience, excellent English skills, and expertise in using CRM platforms like Salesforce and HubSpot.Key Responsibilities:Managing customer...


  • Lahore, Punjab, Pakistan Xref Full time

    Job OverviewXref is a leading HR and recruitment technology company focused on empowering organisations with people-focused feedback to make better hiring decisions. Our platform helps businesses collect and action feedback from their people to improve talent management.We are a global, ASX-listed company with users in over 190 countries worldwide. Our...


  • Lahore, Punjab, Pakistan ACE Customer Services Full time

    We are looking for a reliable Dispatcher to act as a communication point for emergency and non-emergency calls. You will receive requests, transmit messages, and track vehicles.The ideal candidate must be primarily an excellent communicator and able to remain calm and composed, especially in emergencies. You must be able to multitask and take the appropriate...


  • Lahore, Punjab, Pakistan Premlinx Pakistan Pvt Ltd. Full time

    Live Chat SpecialistWe are seeking a highly motivated and customer-focused Live Chat Specialist to join our team at Premlinx Pakistan Pvt Ltd. As an Inbound Customer Chat Representative, you will be responsible for responding to inbound chat inquiries and providing effective consultations to customers regarding our products.Your key duties and...


  • Lahore, Punjab, Pakistan Times Consultant (Pvt.) Ltd. Full time

    Job OverviewTimes Consultant (Pvt.) Ltd., a leading foreign education consultancy, is seeking an Education Consultant to join their team. As an Educational Consultant, you will play a crucial role in guiding students in making informed decisions about their higher education.This is an exciting opportunity for individuals who are passionate about education...


  • Lahore, Punjab, Pakistan Devsinc Full time

    Devsinc is seeking an experienced Customer Support Manager who is passionate about delivering top-notch customer support, skilled in team management, and thrives in a fast-paced, startup environment.Responsibilities:Lead and manage the customer support team to deliver exceptional service and ensure client satisfactionDevelop and refine customer support...


  • Lahore, Punjab, Pakistan Premlinx Pakistan Pvt Ltd. Full time

    Live Chat SpecialistWe are seeking a highly motivated and skilled Live Chat Specialist to join our team at Premlinx Pakistan Pvt Ltd. as an Inbound Customer Chat Representative.You will be responsible for responding to inbound chat inquiries and effectively consulting customers regarding products.Refer to internet and supporting websites provided during...


  • Lahore, Punjab, Pakistan Empurrar Full time

    As a Customer Support Representative, you will be the first point of contact for our valued customers, providing prompt and efficient assistance to ensure a positive experience. You will play a crucial role in maintaining customer satisfaction and fostering long-term relationships.ResponsibilitiesCustomer Assistance: Respond to customer inquiries and provide...


  • Lahore, Punjab, Pakistan TRG Full time

    TRG is a software development company that offers tailored solutions to meet clients' needs. We empower businesses with proactive and multidimensional approaches, focusing on quality of service and reliability in all our products and services.About the RoleWe are seeking a full-time Customer Service Executive located in Lahore. The successful candidate will...


  • Lahore, Punjab, Pakistan Times Consultant (Pvt.) Ltd. Full time

    Get AI-powered advice on this job and more exclusive features.Direct message the job poster from Times Consultant (Pvt.) Ltd.Are you someone who loves talking to people? Are you an extraordinary professional who's looking to change your line of work? Do you have a natural charisma and want to use that to help people make good decisions in their lives? Do you...


  • Lahore, Punjab, Pakistan Abacus Outsourcing Full time

    Technical Support Consultant-US Job Requirements: We are seeking a skilled Technical Support Consultant-US to join our team. As a key member of our customer experience team, you will be responsible for delivering exceptional service to our clients, ensuring their satisfaction and loyalty.The ideal candidate will have excellent communication skills, both...


  • Lahore, Punjab, Pakistan Suave Solutions Full time

    Suave Solutions, located in Lahore, provides a wide range of software & IT consulting services, including e-commerce solutions, business process outsourcing, staff augmentation, and custom software development. We specialize in turnkey software design and development services to offer flexible and scalable solutions that best fit our clients' business...


  • Lahore, Punjab, Pakistan Reachout Central Full time

    This range is provided by Reachout Central. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeAdditional compensation typesCommissionHR Professional | Driving Organizational SuccessWe are seeking a Customer Support Specialist to support our USA customer base.Candidates must have experience in...


  • Lahore, Punjab, Pakistan One World Immigration Law Consultant Full time

    One World Immigration Law Consultant, a premier immigration service provider, is seeking an experienced Immigration Consultant to join our team. As a key member of our team, you will be responsible for assessing clients' needs and proposing suitable immigration solutions.Job ResponsibilitiesClient Consultations: Lead and manage client consultations to assess...


  • Lahore, Punjab, Pakistan AffinityVibez Pvt Ltd Full time

    AffinityVibez is a business management consultancy company having presence in Pakistan. We have matured from a narrowly-focused team to a well-established company. We work with businesses of all sizes, across a wide range of industries, to help them identify and solve problems, develop and implement new strategies, and make informed decisions.Job Duties &...


  • Lahore, Punjab, Pakistan Times Consultant (Pvt.) Ltd. Full time

    2 days ago Be among the first 25 applicantsDirect message the job poster from Times Consultant (Pvt.) Ltd.Assistant Regional Manager-Times Consultant LahoreAbout UsEstablished in 2004, Times Consultant is a premier study abroad consultancy with 36 global offices, proudly operating the world's largest course search platform, www.TimesCourseFinder.com....


  • Lahore, Punjab, Pakistan Times Consultant (Pvt.) Ltd. Full time

    Direct message the job poster from Times Consultant (Pvt.) Ltd.Are you someone who loves talking to people? Are you an extraordinary professional who's looking to change your line of work? Do you have a natural charisma and want to use that to help people make good decisions in their lives? Do you want to perfect your interpersonal skills? If you answered...


  • Lahore, Punjab, Pakistan Nationwide Enterprises Full time

    Customer Support Representative (Minimum 1 to 2 Year of experience required). We offer a salary range between 30k to 50k for this position. Moreover, we provide uncapped incentives and bonuses to reward your outstanding performance.Shift Timing: (5:30pm to 2:30am)Apply today and become part of our growing team Experience a rewarding career with limitless...


  • Lahore, Punjab, Pakistan Geeks Consultancy Full time

    We are seeking a highly skilled Client Services Representative to join our team at Geeks Consultancy in Pakistan. As a Call Center Executive, you will be responsible for handling customer inquiries and providing top-notch support.The ideal candidate will have excellent communication skills, both written and verbal, and be fluent in English. They will also...