Customer Service Rep

3 weeks ago


Islamabad, Islamabad, Pakistan Coco Curls Full time
Job Description
  • Handling customer support emails and calls
  • Contacting leads via phone calls, emails, and other communication channels
  • Implementing a structured follow-up process to keep potential customers engaged and informed
  • Providing information, answering questions, and addressing concerns to educate leads about our offerings
  • Following up on open leads
  • Thoroughly understanding our products and services to effectively communicate their value and benefits to potential customers
  • Arranging surveys of leads along with our operations team
  • Managing the company's contact form and live support
  • Getting order confirmations from customers via email and phone
  • Customer support calls and feedback
  • Handling lost & delayed packages
  • Handling all shipping & courier related queries & problems
  • Being the company POC for our shipping partners
  • Handling return orders and advising our partner courier company accordingly
  • Managing web apps and operations
  • Coordinating with external parties and agencies for smooth operations
  • Other administrative tasks that will come up
  • Keeping and maintaining records of customer interactions, transactions, comments and complaints
  • Ensuring customer satisfaction and provide professional customer support
  • Receiving and interpreting feedback from customers

Must Have
  • Bachelor's degree, preferably in English
  • 1+ year of experience in customer service and operations
  • Preferred: lead conversion, e-commerce, or retail background
  • Excellent and impeccable English & grammar

Position: full-time & office-based
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