
Customer Experience Product Manager
3 weeks ago
Founded in 2015, Daraz is South Asia's leading e-commerce platform in Pakistan, Bangladesh, Sri Lanka, Nepal and Myanmar. It empowers more than 100,000 active sellers with world-class marketplace technology to reach the fast-growing consumer class in a region of 500 million people. Through Daraz Express and Daraz Pay, it operates the most efficient and digitalized logistics and payments infrastructure in its markets. Daraz' vision is to be a champion of South Asia serving 100 million customers and businesses by 2030.
For more information, please visit www.daraz.com
Responsibilities:
- End-to-End Product Management: Lead the product lifecycle from concept to execution, ensuring alignment with business objectives and user needs.
- Structured Problem-Solving: Identify and analyze complex business challenges, break them down into manageable components, and develop logical solutions.
- Cross-Functional Collaboration: Act as a bridge between business, technology, and operations teams, ensuring streamlined communication and execution.
- Data-Driven Decision Making: Leverage structured data analysis and insights to measure product performance, optimize workflows, and drive continuous improvements.
- Process Optimization: Develop scalable, systematic processes to enhance efficiency, accuracy, and reliability.
- Risk Management: Proactively identify potential risks, analyze impact, and develop structured mitigation plans.
- Project Management: Manage multiple initiatives in parallel, ensuring a structured and disciplined approach to execution.
- Vendor & Integration Management: Oversee external partners and system integrations to ensure seamless functionality.
- Issue Resolution: Manage and analyze CXP system bugs, escalate them to appropriate teams, and implement logical solutions for long-term stability.
Requirements:
- Bachelor's degree in Science, Engineering, Computing, or a related field (or equivalent practical experience).
- Minimum of 4 years of experience in product management or product operations, with at least 2 years in E-commerce, customer service, or AI domains.
- Strong understanding of product development frameworks, Agile methodologies, and structured problem-solving techniques.
- Proven ability to analyze data, identify trends, and make data-driven decisions to optimize product performance.
- Exceptional stakeholder management and communication skills, with the ability to align diverse teams toward common goals.
- Experience managing system integrations, third-party vendors, and operational workflows.
- Advanced proficiency in Microsoft Excel (e.g., complex formulas, pivot tables, data analysis). Knowledge of SQL/Python or other programming languages is a plus.
- Basic proficiency in Chinese is preferred but not mandatory.
What we offer:
- International working environment in a start-up setting, and a unique opportunity to learn from the best in e-commerce (Alibaba Group) and business growth.
- A platform to learn from Alibaba's world-leading ecosystem.
- Rigorous training and exposure in team management, leadership, business analytics, and operations.
- An opportunity to train the next generation of business leaders in the 'tech' industry.
- Competitive salary and incentive package.
Associate
Employment typeFull-time
Job functionCustomer Service, Project Management, and Management
IndustriesSoftware Development and IT Services and IT Consulting
#J-18808-Ljbffr-
Product Manager
23 hours ago
Karachi, Sindh, Pakistan Daraz Full timeJob SummaryWe are looking for an experienced product manager to join our team. The ideal candidate will have a strong background in product management, excellent communication skills, and the ability to work effectively in a fast-paced environment.About the RoleThis role is responsible for developing and executing product strategies that drive business...
-
Senior Customer Experience Product Manager
23 hours ago
Karachi, Sindh, Pakistan Daraz Full timeAbout DarazDaraz is a leading e-commerce platform in South Asia, operating in Pakistan, Bangladesh, Sri Lanka, Nepal, and Myanmar. We empower over 100,000 active sellers with world-class marketplace technology.Our vision is to serve 100 million customers and businesses by 2030. We offer a unique opportunity to learn from the best in e-commerce (Alibaba...
-
Customer Experience Manager
1 week ago
Karachi, Sindh, Pakistan Flipdish Full timeWe're Flipdish, an Irish unicorn serving independent restaurants in a world transformed by tech. We've grown around our customers' needs, providing them with a suite of powerful tools and dedicated support. Our mission is to make running a restaurant satisfyingly simple.As a leader in the industry, we understand the importance of delivering exceptional...
-
Customer Experience Manager
2 weeks ago
Karachi, Sindh, Pakistan Delivery Hero SE Full timeCompany Descriptionfoodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform. Our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of...
-
Senior Customer Experience Manager
23 hours ago
Karachi, Sindh, Pakistan Nielsen Consumer LLC Full timeJob DescriptionThe Senior Customer Experience Manager will play a crucial role in building and maintaining strong relationships with customers, understanding their needs and goals, and ensuring they drive maximum value from our offerings.This position requires a customer-driven attitude and strong experience in working in B2B customer-facing roles,...
-
Head of Customer Experience
2 weeks ago
Karachi, Sindh, Pakistan HBL Asset Management Limited Full timeHBLTTI: 16210.36 (13-02-2025 - 18:30:00)Responsible for managing the customer life cycle which includes product proposition enhancement, customer service management & backend transaction processing.Key Responsibilities:Lead & provide strategic / operational guidance to the product development, client services unit & the operations team.Work with relevant...
-
Customer Experience Manager
5 days ago
Karachi, Sindh, Pakistan Recruit Best Full timeAt Recruit Best, we are seeking a highly skilled Customer Experience Manager to join our team. In this role, you will be responsible for delivering exceptional customer experiences as measured by performance objectives and in accordance with the core values of our clients.About the JobThis is a full-time position that requires strong communication and...
-
Customer Experience Specialist
5 days ago
Karachi, Sindh, Pakistan Esire Full timeWe are looking for a detail-oriented Customer Experience Specialist to join our team. In this role, you will play a key part in ensuring customers receive the best shopping experience by providing accurate size recommendations, conducting product fit checks, and assisting in product audits. This position is ideal for someone passionate about fashion,...
-
Customer Experience Representative
5 days ago
Karachi, Sindh, Pakistan Esire Full timeAt Esire, we're dedicated to delivering exceptional customer experiences.About the RoleWe're seeking a detail-oriented Quality Assurance Specialist to join our team. In this role, you'll play a key part in ensuring customers receive accurate size recommendations and product fit checks.Key ResponsibilitiesAssist customers in selecting the perfect size based...
-
Customer Experience Champion
6 days ago
Karachi, Sindh, Pakistan Recruit Best Full timeJob Description:We are seeking a highly skilled Customer Experience Champion to join our team at Recruit Best. This key role will play a vital part in delivering exceptional customer service and ensuring that every interaction meets the highest standards.Key Responsibilities:Deliver outstanding customer experiences by providing timely and effective support...
-
Customer Experience Expert
7 days ago
Karachi, Sindh, Pakistan ABS INTERNATIONAL Full timeJob DescriptionKey Responsibilities:• Provide clear and relevant information to customers about our products and services.• Address customer inquiries and resolve concerns in a timely and professional manner.• Record and maintain accurate customer data, ensuring all information is updated and secure.Further Responsibilities:• Build strong...
-
Customer Experience Operations Lead
23 hours ago
Karachi, Sindh, Pakistan Daraz Full timeAbout DarazDaraz is a leading e-commerce platform in South Asia, empowering over 100,000 active sellers with world-class marketplace technology. We operate the most efficient logistics and payments infrastructure in our markets.Our vision is to serve 100 million customers and businesses by 2030. We offer a unique opportunity to learn from the best in...
-
Customer Experience Specialist
5 days ago
Karachi, Sindh, Pakistan ibex Full timeTechnical Support SpecialistThe Technical Support Specialist within the Operations department will provide solutions to technical problems and claim resolutions to customers by performing a diagnosis of issues while guiding customers through the claim filing process via phone call. The Support will also assist customers with other queries/concerns and...
-
Product Manager
2 weeks ago
Karachi, Sindh, Pakistan Galaxy Pharma pvt, ltd. Full timeA well growing pharmaceutical company required Product manager / Product specialist for Surgical Products.Due to unprecedented growth within their existing customer product portfolio within the surgical market, this has created an opportunity for a Product Specialist to join their South region.Reporting to Business Unit Head, you will have full...
-
Customer Experience Supervisor
5 days ago
Karachi, Sindh, Pakistan Sage Hospitality Group Full timeWhat We're Looking ForWe seek a motivated and organized individual with a passion for hospitality and customer service. As a Front Desk Supervisor at the Renaissance Pittsburgh Hotel, you will be responsible for driving operational excellence and ensuring our guests receive an exceptional experience.To succeed in this role, you will need to demonstrate...
-
Customer Experience Representative Role
1 week ago
Karachi, Sindh, Pakistan TalentPop App Full timeTalentPop App is committed to delivering exceptional customer experiences. As a Remote E-Commerce Support Associate, you'll play a vital role in achieving this goal.Your key responsibilities will include:Providing timely and effective support to customers via multiple channelsProcessing transactions, including orders, refunds, and returnsDeveloping strong...
-
Customer Experience Director
2 weeks ago
Karachi, Sindh, Pakistan J & P Coats Pakistan Full timeJob OverviewJ & P Coats Pakistan is seeking a highly skilled and experienced Business Solutions Specialist to join our team.About the PositionThe successful candidate will be responsible for developing key digital services and e-commerce activities, including training and support to internal customers.This role requires strong technical skills, experience in...
-
Product Manager
2 weeks ago
Karachi, Sindh, Pakistan Trillium Full timeThe Product Manager is responsible for ensuring the success of products/services (assigned to him/her) in terms of sales quota achievement. Further, the Product Manager ensures product/service specific sales, marketing, and customer service objectives are achieved by acting as the product/service leader within the company.Job SpecificationStrong technical IT...
-
Customer Experience Specialist
2 days ago
Karachi, Sindh, Pakistan NielsenIQ Full timeAt NielsenIQ, we are seeking a Customer Experience Specialist to join our team. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our clients. Your primary goal will be to ensure high customer satisfaction by understanding and addressing their needs and goals.Key ResponsibilitiesConduct...
-
Customer Experience Associate
1 week ago
Karachi, Sindh, Pakistan ibex. Pakistan Full timeWe are seeking a highly motivated and experienced Customer Experience Associate to join our team at ibex. Pakistan.The ideal candidate will have a strong background in providing exceptional customer service, with a focus on delivering personalized experiences that meet the unique needs of each client.Key Responsibilities:Deliver high-quality customer service...