
Senior Customer Experience Manager
2 days ago
The Senior Customer Experience Manager will play a crucial role in building and maintaining strong relationships with customers, understanding their needs and goals, and ensuring they drive maximum value from our offerings.
This position requires a customer-driven attitude and strong experience in working in B2B customer-facing roles, preferably including relationship management. The ideal candidate will be able to deliver quickly in a fast-paced environment and independently overcome challenges.
Key Responsibilities:
- Customer Experience: Ensure high customer satisfaction by understanding and addressing customers' needs and goals, becoming their trusted advisor by building and maintaining strong relationships. Conduct regular check-ins and business reviews to ensure customers are achieving their desired outcomes.
- Reporting and Analysis: Prepare and present detailed reports for customers on the adoption and usage of services. Use performance data to drive continuous improvement initiatives with our customers.
- Performance Metrics: Achieve essential KPIs such as customer satisfaction scores, retention rates, and product usage metrics to gauge the effectiveness of customer success initiatives.
- Process Improvement: Identify and implement improvements to enhance efficiency and customer satisfaction with both customers and managers.
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Customer Experience Manager
1 week ago
Karachi, Sindh, Pakistan Flipdish Full timeWe're Flipdish, an Irish unicorn serving independent restaurants in a world transformed by tech. We've grown around our customers' needs, providing them with a suite of powerful tools and dedicated support. Our mission is to make running a restaurant satisfyingly simple.As a leader in the industry, we understand the importance of delivering exceptional...
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Customer Experience Champion
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Karachi, Sindh, Pakistan Facon Pakistan Full timeAre you a customer service rockstar looking for a new challenge? We're hiring a Senior Customer Support Representative at Facon Pakistan to help international customers with product inquiries, troubleshooting, and issue resolution.We're passionate about delivering exceptional customer experiences, and we're looking for someone who shares our vision. As a...
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Customer Experience Manager
2 weeks ago
Karachi, Sindh, Pakistan Delivery Hero SE Full timeCompany Descriptionfoodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform. Our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of...
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Customer Experience Manager
6 days ago
Karachi, Sindh, Pakistan Recruit Best Full timeAt Recruit Best, we are seeking a highly skilled Customer Experience Manager to join our team. In this role, you will be responsible for delivering exceptional customer experiences as measured by performance objectives and in accordance with the core values of our clients.About the JobThis is a full-time position that requires strong communication and...
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Head of Customer Experience
2 weeks ago
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Senior Customer Experience Product Manager
2 days ago
Karachi, Sindh, Pakistan Daraz Full timeAbout DarazDaraz is a leading e-commerce platform in South Asia, operating in Pakistan, Bangladesh, Sri Lanka, Nepal, and Myanmar. We empower over 100,000 active sellers with world-class marketplace technology.Our vision is to serve 100 million customers and businesses by 2030. We offer a unique opportunity to learn from the best in e-commerce (Alibaba...
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Customer Experience Product Manager
3 weeks ago
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Customer Experience Specialist
6 days ago
Karachi, Sindh, Pakistan ibex Full time**About Us**At ibex, we are committed to delivering exceptional customer experiences through innovative solutions and expert support. As a Senior Customer Service Specialist, you will play a vital role in ensuring our customers receive top-notch service and support.**Key Responsibilities**We are seeking an individual with excellent communication skills to...
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Product Manager
2 days ago
Karachi, Sindh, Pakistan Daraz Full timeJob SummaryWe are looking for an experienced product manager to join our team. The ideal candidate will have a strong background in product management, excellent communication skills, and the ability to work effectively in a fast-paced environment.About the RoleThis role is responsible for developing and executing product strategies that drive business...
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Customer Experience Champion
7 days ago
Karachi, Sindh, Pakistan Recruit Best Full timeJob Description:We are seeking a highly skilled Customer Experience Champion to join our team at Recruit Best. This key role will play a vital part in delivering exceptional customer service and ensuring that every interaction meets the highest standards.Key Responsibilities:Deliver outstanding customer experiences by providing timely and effective support...
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Senior General Manager – Customer Services
3 weeks ago
Karachi, Sindh, Pakistan Sui Southern Gas Company Limited Full timeSeptember 09, 2024JOB DETAILS:Qualification & Experience:Engineering/Management Graduate (16 years of education) or Accounting Professional with 17 years of post-qualification experience including 5 years' experience in senior management/leadership role. Experience of working in Oil & Gas / Public Sector shall be preferred.Age: Should not exceed 57...
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Customer Experience Supervisor
6 days ago
Karachi, Sindh, Pakistan Sage Hospitality Group Full timeWhat We're Looking ForWe seek a motivated and organized individual with a passion for hospitality and customer service. As a Front Desk Supervisor at the Renaissance Pittsburgh Hotel, you will be responsible for driving operational excellence and ensuring our guests receive an exceptional experience.To succeed in this role, you will need to demonstrate...
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Customer Experience Director
2 weeks ago
Karachi, Sindh, Pakistan J & P Coats Pakistan Full timeJob OverviewJ & P Coats Pakistan is seeking a highly skilled and experienced Business Solutions Specialist to join our team.About the PositionThe successful candidate will be responsible for developing key digital services and e-commerce activities, including training and support to internal customers.This role requires strong technical skills, experience in...
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Customer Experience Director
9 hours ago
Karachi, Sindh, Pakistan Team A Ventures Full time**Job Description:**As a Sales Team Lead at Team A Ventures, you will play a critical role in driving sales performance and achieving business objectives.Key Responsibilities:Implementing Company objectives as outlined in the Sales Force Direction document.Managing sales team to highest standards of customer service.Interpreting space management and best...
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Customer Experience Specialist
4 days ago
Karachi, Sindh, Pakistan NielsenIQ Full timeAt NielsenIQ, we are seeking a Customer Experience Specialist to join our team. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our clients. Your primary goal will be to ensure high customer satisfaction by understanding and addressing their needs and goals.Key ResponsibilitiesConduct...
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Customer Experience Specialist
6 days ago
Karachi, Sindh, Pakistan Esire Full timeWe are looking for a detail-oriented Customer Experience Specialist to join our team. In this role, you will play a key part in ensuring customers receive the best shopping experience by providing accurate size recommendations, conducting product fit checks, and assisting in product audits. This position is ideal for someone passionate about fashion,...
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Customer Experience Expert
1 week ago
Karachi, Sindh, Pakistan ABS INTERNATIONAL Full timeJob DescriptionKey Responsibilities:• Provide clear and relevant information to customers about our products and services.• Address customer inquiries and resolve concerns in a timely and professional manner.• Record and maintain accurate customer data, ensuring all information is updated and secure.Further Responsibilities:• Build strong...
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Customer Experience Associate
2 weeks ago
Karachi, Sindh, Pakistan ibex. Pakistan Full timeWe are seeking a highly motivated and experienced Customer Experience Associate to join our team at ibex. Pakistan.The ideal candidate will have a strong background in providing exceptional customer service, with a focus on delivering personalized experiences that meet the unique needs of each client.Key Responsibilities:Deliver high-quality customer service...
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Customer Experience Representative
6 days ago
Karachi, Sindh, Pakistan Esire Full timeAt Esire, we're dedicated to delivering exceptional customer experiences.About the RoleWe're seeking a detail-oriented Quality Assurance Specialist to join our team. In this role, you'll play a key part in ensuring customers receive accurate size recommendations and product fit checks.Key ResponsibilitiesAssist customers in selecting the perfect size based...
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Customer Experience Director
2 days ago
Karachi, Sindh, Pakistan Sui Southern Gas Company Limited Full timeJob DescriptionSui Southern Gas Company Limited is seeking a highly skilled and experienced professional to fill the role of Customer Experience Director. This position plays a crucial part in enhancing and improving customer services across various departments, with a focus on sales, billing, and customer service.The ideal candidate will possess strong...