Customer Success Manager –

Location: Onsite – Valencia Town Lahore

Job Timing: 7:00 PM – 4:00 AM (PKT)

Company: TechSea

About TechSea:

TechSea is the leading AI-powered career services suite helping higher education institutions in the US prepare students for career success. We partner with colleges and universities in the US to scale modern career support across campuses—helping students build resumes, practice interviews, negotiate offers, and more. We are venture-backed and a fast-paced team.

As we continue to expand, we're looking for a dynamic Customer Success Manager – Higher Education to own the success of our university clients from onboarding through renewal.

The Role:

You'll be the primary point of contact for all university partners in the US, ensuring they launch and adopt TechSea successfully on their campuses. You'll oversee the entire post-sale lifecycle—from onboarding, training, and implementation, through ongoing support, client success, and renewals.

You will also act as the internal voice of our university clients, partnering closely with sales, marketing, and operations to ensure alignment across the customer journey.

Key Responsibilities:

Client Onboarding & Implementation

• Lead onboarding and implementation for all new university clients
• Create and manage customized launch plans and timelines
• Train career services staff, faculty, and administrators on how to use TechSea effectively
• Host "go-live" events and ensure smooth platform rollout on campus

Client Success & Support

• Serve as the main point of contact for client questions and support
• Conduct monthly check-in meetings with each client to ensure success
• Provide email and on-demand support as needed
• Host bi-weekly training & Q&A webinars for all partners
• Monitor platform usage and engagement, proactively identifying risks and opportunities

Renewals & Account Growth

• Own the renewal process and timelines
• Identify upsell and cross-sell opportunities through client relationships
• Collaborate with Sales on renewal strategy and execution

Internal Collaboration

• Work with Sales to ensure a smooth hand-off post-sale
• Partner with Marketing to share client success stories and promote engagement
• Work with Product & Operations to relay client feedback and inform product improvements
• Maintain internal documentation and CRM updates to ensure visibility across the team

Success Metrics

• Client satisfaction (CSAT & NPS scores)
• Platform engagement and adoption
• Renewal rates
• Upsell revenue

What You Bring

• 5+ years of experience in Customer Success, Account Management, Partnerships, or Implementation (experience with higher education clients is a plus)
• Strong project management and communication skills
• Comfortable leading group webinars and 1:1 client meetings
• Ability to build strong relationships and trust with clients
• Experience using CRM systems (e.g., HubSpot)
• Highly organized and proactive mindset
• Deep familiarity with leading AI tools on the market
• Deep understanding of the U.S. higher education market
• Former career coaching experience is a plus
• Prompt engineering skills are a plus
• Prior experience working with U.S.-based clients, with a strong understanding of U.S. business culture and expectations.

What We Offer:

• Competitive Salary: We value your expertise and ensure you are rewarded fairly.
• Health Coverage: Your health and well-being are a priority for us.
• Fuel Allowance: We provide support for your commute.
• Company-Provided Equipment: Receive all the necessary tools (laptop, internet, screens, etc.) to work efficiently.
• Collaborative Team Environment: Join a supportive and dynamic group of professionals.
• Career Growth: Opportunities for professional development and advancement.
• Generous Paid Time Off: Enjoy a healthy work-life balance with ample vacation time.